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***At this time, Sherweb recommends our Veeam customers to remain on Version 12 of the VCC and VSPC Software. We are in the process of upgrading our Veeam services to the latest 13th version.

Issue:

“Connection failed” is displayed when using Veeam Explorers and a user with the “Global Administrator” role
 

Graphical user interface, application Description automatically generated

Solution : 

Update Veeam Explorers.

To connect to the backup infrastructure using Veeam Explorers, it is mandatory to update them after a setup of a Veeam Backup & Replication server or after a backup Infrastructure upgrade by Sherweb.

Click here to access the online article for guidance to update Veeam Explorers.