Getting Started with ThreatDown
ThreatDown by Malwarebytes is a cybersecurity platform designed to help businesses and managed service providers (MSPs) protect their endpoints, users, and data through a single, easy-to-manage solution. Built on Malwarebytes' award-winning threat detection technology, ThreatDown combines prevention, detection, response, and remediation capabilities to defend against modern cyber threats, including ransomware, malware, phishing attacks, and zero-day exploits. The platform is cloud-managed, quick to deploy, and designed to reduce security complexity for IT teams.
ThreatDown delivers comprehensive protection through AI-powered Endpoint Protection and Endpoint Detection & Response (EDR), helping organizations prevent, detect, and remediate threats in real time. The platform also includes 24/7 Managed Detection & Response (MDR) services, vulnerability and patch management to reduce security risks, and DNS filtering to block malicious websites and phishing attempts before users are exposed. Managed through a single cloud-based console, ThreatDown provides enterprise-grade security that is simple to deploy, manage, and scale.
For more information, feel free to check out the ThreatDown website, along with these direct helpful resources:
How do I create sites and manage subscriptions?
Once you have activated the ThreatDown OneView partner portal via Cumulus, you will need to create your client organizations (sites) directly in OneView. You will then be able to assign and manage licenses on your sites. To learn more about site creating and license management, please refer to this article: ThreatDown Site and License Management.
How will ThreatDown be billed?
You can read about ThreatDown billing here.
Are free trials available?
Yes, trials are available for ThreatDown.
14 or 28 day trials can be provisioned within the OneView portal.
Trials do not auto-convert to paid, unless you select “Automatically convert to paid at the end of the trial” and protection of these sites will stop once the trial period ends.
Partners can use the “Subscriptions” section of this document to add a trial
Are NFR (not-for-resale) accounts available?
Eligible partners can request up to 20 Core NFR licenses, which include:
Incident Response
Next-Gen Antivirus
Device Control
Application Block
Vulnerability Assessment
Browser Phishing Protection
To qualify for these NFR licenses, partners must maintain a minimum of 50 paid ThreatDown licenses. Partners who have not yet met this requirement may still be considered based on a documented deployment plan demonstrating their intent to reach the minimum threshold within the next 90 days.
To request NFR licenses or discuss eligibility, please contact your Sherweb Account Manager or Sales Representative, who will guide you through the request process and any information required to support your application.
How do I contact support?
As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.