Contents
Overview
Sherweb is updating the way ThreatDown services are provisioned and managed.
As part of this transition, ThreatDown administration will move to ThreatDown OneView, new Sherweb billing SKUs will be introduced, and eligible PSA mappings will be updated. Your existing services, pricing, and purchasing relationship with Sherweb remain unchanged.
What's changing?
Provisioning and License Management
Today, ThreatDown licenses are provisioned per client organization using the Product Catalog in Cumulus.
Beginning October 1, 2026, day-to-day administration will move to ThreatDown OneView portal. The OneView portal will be accessible through the Vendors section of Cumulus.
After the transition:
You will create new client organizations directly in the ThreatDown OneView portal.
You will also assign and manage ThreatDown licenses in OneView.
Cumulus will continue to provide you access to ThreatDown through the Vendors section, along with reporting and billing information.
Important: You do not need to recreate existing organizations.
Billing and PSA Changes
As part of this migration, new Sherweb billing SKUs will replace existing ThreatDown marketplace SKUs. As a result, your first invoice after the migration may look different from previous invoices.
Partners using a Sherweb PSA integration may also see new ThreatDown SKU references in their PSA platform following the migration.
For more information, see ThreatDown OneView Migration: PSA Mapping Changes
Invoice Timing Changes
Sherweb has introduced a usage validation process for certain vendor-billed services. Depending on your invoice date, charges may appear on a subsequent invoice following the month in which the usage occurred.
For more information, see Understanding Vendor Usage Validation and Invoice Timing.
What is not changing?
The following will not change:
You will continue to purchase and be billed for ThreatDown through Sherweb.
Your ThreatDown pricing will not change as a direct result of this transition.
Your existing ThreatDown services, protection levels, and endpoints are not being changed.
Key Dates and Required Actions
October 1, 2026
What’s happening?
ThreatDown becomes available through the Vendors section in Cumulus and the transition period begins.
During this period, partners can manage ThreatDown licenses using either:
The existing Product Catalog in Cumulus
The ThreatDown OneView portal
What do I need to do?
Familiarize yourself with ThreatDown OneView.
Begin planning the transition for anyone responsible for ThreatDown administration, billing, or PSA management.
Do not delete or recreate existing ThreatDown organizations.
October 15, 2026
What’s happening?
The transition period ends.
After this date:
Existing ThreatDown offers will no longer be available in the Product Catalog.
New organizations must be created in ThreatDown OneView.
All new license provisioning and management activities must be completed through ThreatDown OneView.
What do I need to do?
Begin creating and managing organizations in ThreatDown OneView.
Use OneView for all new license provisioning and administration activities.
November 2026
What’s happening?
The first invoice under the new billing process is expected after November 5. Some partners may experience a shift in billing timing during the migration period.
What do I need to do?
Review your first invoice containing the new ThreatDown billing SKUs.
If you use a PSA integration, validate your PSA mappings after receiving this invoice.
Refer to the related articles below for detailed guidance on PSA mappings and invoice timing.
Frequently Asked Questions
Do I need to recreate my existing client organizations?
No. Existing organizations should not be manually recreated.
Will my ThreatDown services or protection be affected?
No. Only the provisioning and billing processes are changing.
Will my billing service period change?
No. Existing service periods remain unchanged.
What if I do not use a PSA integration?
No additional PSA-related action is required. You can still review your first invoice after the transition to familiarize yourself with the new ThreatDown billing SKUs.
Related Articles
Need help?
For questions about billing, invoices, SKU changes, PSA mappings, or ThreatDown OneView, please contact Sherweb Support.