Contents
Overview
To ensure accurate billing, Sherweb validates vendor-reported usage before charges are invoiced. This review process helps identify and resolve potential discrepancies before usage-based charges are included on partner invoices.
As a result, some vendor charges may appear on a later invoice than the month in which the usage occurred.
How the Process Works
Throughout the month, usage is recorded by the vendor.
On the 1st day of the following month, Sherweb retrieves the previous month's usage data from the vendor.
Sherweb performs a 5-day validation review to verify the accuracy of the reported usage.
Once validation is complete, the usage is included on the next available invoice.
Impact on Invoicing
Partners whose invoices are generated between the last day of the month and the 5th day of the following month may experience a delay before usage-based vendor charges appear on their invoice.
This occurs because the usage data is still being reviewed when those invoices are generated.
Example
The following example illustrates how the process works:
In this example, the October usage is not available for invoicing when the November 3 invoice is generated, so the charges are included on the December 3 invoice instead.
Frequently Asked Questions
Are charges missing from my invoice?
Not necessarily. If your invoice is generated between the last day of the month and the 5th day of the following month, usage-based vendor charges may appear on your next invoice after the validation review is completed.
Will I be charged twice?
No. The validation process only affects when charges appear on your invoice. It does not create duplicate charges.
Does this affect pricing?
No. This process does not change product pricing, licensing, or billing rates. It only affects the timing of when validated usage is invoiced.
Which products are affected?
This process applies to eligible vendor services where Sherweb performs monthly usage validation before invoicing. Additional products may be added to this process over time.
Key Takeaway
If your invoice is generated between the last day of the month and the 5th day of the following month, vendor usage charges may be billed on the following month's invoice. This is expected and is the result of Sherweb's monthly usage validation process, which begins when usage is retrieved from vendors on the 1st day of each month and concludes after a 5-day review period.
Reference Link
ThreatDown Migration Guide for Partners: What you need to know