Helpdesk

Getting Started 5

• 911 Emergency Services
• Making a phone call
• Plugging in your deskphone
• Receiving a phone call
• Setting up your personal voicemail box

Basic Functionality 5

• Call Screening/Blocking Phone Numbers
• Caller ID blocking
• Making a conference call
• Putting a call on hold
• Transferring a phone call

Advanced Features 6

• Directed call pickup
• Group call pickup
• Group paging
• How to setup outgoing faxing with VoIP
• Intercom call / Voice call

View all 6

Self-care Interface 9

• Generate call records
• How to set Music on Hold
• Installing the Mobyx softphone app on your cellphone
• Logging on to the online portal
• Make and receive calls via a web browser

View all 9

Security Features 2

• Location based security
• Outbound international call blocking

IPPaaS 1

• Sherweb care protection plan

Third Party Integrations 1

• Configuring MicroSip

Other 9

• Call Parking
• Caller ID with Samsung Phones (Hiya or SMART)
• Domestic and international calling using Cloud PBX
• How to deal with call quality issues
• How to test phone latency and call quality

View all 9