Helpdesk

Acronis Online Backup 32

• 1. How to add a Microsoft 365 organization with the Cloud Agent
• 10. Backing Up Microsoft 365 Teams
• 11. Recovering Microsoft 365 Teams
• 2. Backing up Exchange Online Mailboxes
• 3. Recovering entire Microsoft 365 mailboxes

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Acronis Cyber Protect Cloud 2

• ACPC: Onboarding guide
• How Acronis Cyber Protect Cloud billing works

Bitdefender antivirus 6

• Bitdefender – How can I see my license usage?
• Bitdefender – How can I set up alerts for malware outbreaks?
• Bitdefender – How to activate your Bitdefender admin account
• Bitdefender – How to enable 2FA in GravityZone
• Bitdefender – Licensing FAQs

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Harmony Email & Collaboration (Avanan) 2

• Harmony Email & Collaboration (Avanan): Onboarding guide
• How Harmony Email & Collaboration (Avanan) billing works

DefensX 2

• DefensX: Onboarding guide
• How DefensX billing works

Dropsuite 14

• Google Workspace
• Office 365
• Retention Policies
• Legal Holds
• eDiscovery & Advanced Searches

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IRONSCALES 2

• IRONSCALES: Onboarding guide
• How IRONSCALES billing works

Keeper 1

• Keeper Onboarding Guide

Keepit 2

• How Keepit billing works
• Keepit: Onboarding guide

M365 backup powered by Veeam 28

• Adding Delegated Backup Operators for self-service - EN
• Email parsing of backup reports with M365 backup powered by Veeam
• Explanations on billing for M365 backup powered by Veeam
• How to configure the impersonation role on Microsoft Exchange Online for M365 backup powered by Veeam
• How to create required security groups in Microsoft Entra ID for M365 backup powered by Veeam

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Malwarebytes 2

• Malwarebytes Onboarding Guide
• Malwarebytes License Management

Proofpoint 14

• How to Change your Proofpoint Account Password
• How to Log into the Proofpoint Portal
• How Proofpoint billing works
• How to Add or Remove a User in Proofpoint
• How to Check Message Logs in Proofpoint

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SentinelOne 9

• How to reset a non-SSO SentinelOne user's password
• SentinelOne Onboarding Guide
• SentinelOne Recommended Policy Settings
• SentinelOne: How to modify site licenses
• SentinelOne: Mapping sites to Partner Portal organizations

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usecure 2

• How usecure billing works
• usecure: Onboarding guide

Veeam services 24

• Cancel the Veeam License Rental and Veeam Cloud Connect services (including a Trial period)
• Configure notification settings in the Veeam Service Provider Console with Sherweb
• Connect Veeam Backup & Replication (VBR) with the Veeam Service Provider Console (VSPC) with Sherweb
• Create a Veeam management agent in the Veeam Service Provider Console (VSPC) with Sherweb
• Create and assign a license for Veeam Backup & Replication (VBR) using the Pulse plugin in the Veeam Service Provider Console (VSPC) with Sherweb

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Veeam Migrations 7

• Migration from the legacy Veeam Cloud Connect Replication (VCC-R) to the Disaster Recovery solution (DRaaS) for Broadcom (VMware) with Veeam
• Phase1 - Required migration for Veeam Cloud Connect Backup (VCC-B)
• Phase2 - Required migration for Veeam Cloud Connect Backup (VCC-B) - Thirty (30) days or less retention scenario
• Phase2 - Required migration for Veeam Cloud Connect Backup (VCC-B) - More than thirty (30) days retention scenario
• Windows Agents only - Steps to be completed by Tenant following reception of the first email

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