How to synchronize email with Dynamics 365


This guide will explain how to synchronize Dynamics 365 with your mailbox.


You must have a Dynamics 365 account and a mailbox.

How to

There are two ways to synchronize email with Microsoft Dynamics 365:


1. Microsoft Dynamics 365 for Outlook


Using Microsoft Dynamics 365 for Outlook requires that:


  • the user downloads and installs Microsoft Dynamics 365 for Outlook.
  • the user’s Primary Email Address in Dynamics 365 be identical to the Primary email address of their Outlook profile. This is required for email tracking.


2. Server-side synchronization


Using server-side synchronization requires that:


  • the user has Exchange Online (Microsoft 365) on the same tenant as their Dynamics 365.
  • the user’s Primary Email Address in Dynamics 365 be identical to the primary email address of an existing Exchange Online mailbox.


For both of the above methods, the following is required:


  • The email address in Dynamics 365 must be approved.
  • The Dynamics 365 mailbox must be tested.

1. In Dynamics 365, go to Settings > Email Configuration > Mailboxes, select the mailbox in question. Select the appropriate settings for Server-Side Synchronization or Email Router.



2. Select Save


3. Select Approve Email and then Test & Enable Mailbox.



4. Still in the same Dynamics 365 Mailbox, review the alerts to ensure that the synchronization was successful. If not, repeat the previous steps.



If you have any question, please browse our other FAQs, or contact us directly.


Applicable to

All Microsoft Dynamics CRM users