How to set up email on Android with ActiveSync

Synopsis

This general guide will help you configure your Exchange account on an Android device using ActiveSync.

Prerequisite

 You must have:

  • a Sherweb Exchange account with ActiveSync enabled
  • an Android device
  • an internet connection (Cellular data or wi-fi)

How to

Android is an open source operating system. Combine that with the ever-growing list of available mail apps, and it becomes clear that there is no one definitive ActiveSync setting that will work for all devices. For example, with some devices, your username is simply your email address; for others, it is your Sam Account Name.

Android ActiveSync settings usually require some combination of the following:

  • Username (email address or Sam_Account_Name)
  • Domain
  • Password
  • Server

 

Example 1

Username[email protected] or your_SamAccountName
DomainS19
Passwordyour_password
Serverwebmail19.sherwebcloud.com


Example 2

Domain\UsernameS19\[email protected] or S19\SAM_Account_name
Passwordyour_password
Serverwebmail19.sherwebcloud.com



General guidelines

There are several possible ways to set up your account. However, the steps are usually similar:

  • Open your mail app
  • Select Add account
  • Select Microsoft Exchange or Corporate Account
  • Enter your username, domain, password and server (see below for more details)
  • Check Use SSL certificate
  • Do not check Accept all SSL certificates
  • If a port is required, enter: 443
  • Save
  • Accept the security policy
  • You may have the option to choose which mailbox features you want to sync (calendar, contacts, tasks, reminders)
  • You may have the option to choose how much mail to sync (3 days, 1 week, 1 month, etc.)

 

If you are unsure, please ask your administrator or contact us.

Username

Your username can be either your email address, or your Sam Account Name. Start by trying your email address; it that fails, try using your Sam Account Name.

 

To find your Sam Account Name, log in to your Control Panel – you will find it listed below your Username in the Contact Information section of the home page. If you are an administrator, first select the user, and then look at the Contact Information section.

 

Note: Your Sam Account Name usually looks something like your email address, with a maximum of 20 characters.

 

Examples:

  • you_yourdomain.com
  • you_anotherdomain.co
  • someone_theirdomain
  • someone.theirdoe8e2d

Domain & Server

Use the chart below to find your DOMAIN and SERVER. Find the version of Exchange you use (ex: Exchange 2016), and then user the corresponding DOMAIN (ex: S14) and SERVER (ex: webmail14.sherwebcloud.com). Your server name is always the address that you use to access your Webmail (OWA). If you are unsure, please ask your administrator or contact us.

 

Exchange version
Domain
Username
Server
2016
S14
sam_account_name or email address
webmail14.sherwebcloud.com
2019
S19
webmail19.sherwebcloud.com


Once you have found the necessary settings, you can setup your mailbox on your Android device.

 

Note:

If you’ve tried with your email address and it does not work, try again with your Sam Account Name.

If it fails after trying both your email address and your Sam Account Name, contact your administrator or contact us directly: it is possible that ActiveSync is not enabled for your mailbox, or that you have reached the limit of devices that can be associated with it.

 

If you have any question, please browse our other FAQs, or contact us directly.

 

Applicable to

All Android ActiveSync users