Putting a call on hold


This guide explains how to put a called on hold with your VoIP phone


You must be a Sherweb VoIP Cloud Services user

How to

Unlike traditional phone systems where you’d see each individual line on every phone, when a call is put on hold in an IP system, the call can only be retrieved from the phone that put the caller on hold.


While on a call, press the HOLD key on your phone (on Grandstream phones the hold key has the “pause” symbol on it).


The call will be placed on hold on your telephone and the account key the call came in on will be blinking.


To retrieve the call, press the blinking button or using the RESUME softkey (depending on the phone model).


If you have any question, please browse our other FAQs, or contact us directly.


Applicable to

All Sherweb VoIP Cloud Services users