Installing the Mobyx softphone app on your cellphone

Synopsis

This guide explains how to Install the Mobyx softphone app on your cellphone

Prerequisite

You must be a Sherweb VoIP Cloud Services user

How to

With our app, you can have access to your work extension on your cell phone. You can make and receive calls as if you were at your desk in the office. Please note that this will use data from your cell phones data plan.

Using your cell phone, go to the Google Play Store or Apple App Store and install the Mobyx softphone app.

When launching for the first time you will have the choice of putting in your account credentials or using a QR Code.

Select the QR code option.

Log in to your online portal and scan the QR code that is on the first page when you login.

You now have your work extension on your cellphone.

Push notifications are enabled by default, which means even if the app isn’t running your phone will ring when someone calls your office extension number. You can disable push notifications by pressing the more button (the 3 dots on the top right of the application screen), selecting settings, and setting Incoming Calls to only in foreground instead of Use Push Notifications.

If you have any question, please browse our other FAQs, or contact us directly.

Applicable to

All Sherweb VoIP Cloud Services users