How to add your Exchange account to Outlook for iOS


This guide explains how to add your Exchange account to Outlook for iOS


You must have an Sherweb Exchange account and an iOS mobile device.

How to

1. Install and open the Outlook app on your iPhone, iPad or iPod touch.

Note: Make sure that you select the Microsoft Outlook app, and not the native iOS mail app.



2. If you are not using Outlook for other email accounts, you will be brought to the Add Account screen.


If you are using Outlook for other email accounts, first:


  • Tap the Menu
  • Tap the Gear icon
  • Tap Add Mail Account
  • Tap Add Email Account


At the Add Account screen:


  • Enter your email address
  • Tap Add Account



3. Enter your email password (not the same as your Portal password) in the Password field.

Enter a decription (ex: Work) if you wish, in the Description field.


Turn on the Use Advanced Settings (if not already toggled on by default). 

    Note: Does not apply for Android.


4. Enter your server address in the Server field: 

  • For Exchange 2016, enter in the Server field.
  • For Exchange 2019, enter in the Server field.

In the Domain field, enter one of the following, based on your webmail or server address. Ex: If your webmail address starts with webmail14, enter S14 in the domain field:

  • For webmail14, enter S14 in the domain field.
  • For webmail19, enter S19 in the domain field.

In the Username field, enter your email address.


Tap Sign In



Your account should now be added to Outlook for iOS. Continue to the next steps to see where to find other settings.


5. (optional) To add another account right away, tap Let’s Do it!, otherwise, tap Maybe Later.



6. (optional) To adjust some basic settings, tap the Menu, followed by the Gear icon.




Here you can: 

  • choose your Default mail account
  • set up your Signature
  • turn Focused Inbox and Organize By Thread off or on
  • adjust other settings


Note: If you get a login error, please verify that your email address, password and server are entered correctly, and that you are connected to wi-fi, or your phone carrier’s wireless network. You may need to switch to your own wireless internet if fails while using a public wi-fi. (Ex: If it fails over wi-fi at the store where you are purchasing the device, switch to 3G or LTE). If it continues to fail, contact your administrator or contact us directly: it is possible that ActiveSync is not enabled for your mailbox, or that you have reached the limit of devices that can be associated with it.


If you have any question, please browse our other FAQs, or contact us directly.


Applicable to

All Exchange accounts