Telecommunication Regulatory Recovery Fee


This guide explains the Telecommunication Regulatory Recovery Fee found on Cloud PBX invoices

Applicable to

All Sherweb Cloud PBX customers located in the United States.


Sherweb Cloud PBX Services subscriptions

What is the Telecommunication Regulatory Recovery Fee?

Sherweb charges its US-based Cloud PBX customers a Telecommunication Regulatory Recovery Fee (TRRF) in order to recover various VoIP-related contributions that Sherweb is obligated to make to various government agencies in the US. This TRRF is present on the Cloud PBX invoices of our US customers.

The TRRF is a combination of fees, tariffs and other contributions imposed on Sherweb by government agencies in the US, such as the Federal Communications Commission (FCC), in order to support various governmental programs, including the Federal Universal Service Fund (FUSF), Cost Recovery Fee (CRF) and the Federal Telecommunications Relay Services (TRS) Fund.

These costs are outside of Sherweb’s control and are therefore passed on to our US customers. Please note that the TRRF may be subject to change from time to time.


Applicable TRRF items

  • Cloud PBX Plans
  • Cloud PBX Add-Ons
  • Toll-Free numbers
  • Extra Monthly Charges such as 411 directory assistance, extra toll-free minutes and international call charges


Non applicable TRRF items

  • IP Phones and VoIP hardware
  • IP Phone portion of the Cloud PBX IPPaaS (IP Phone as a Service)


For Sherweb partners, the fee is calculated based on Sherweb’s suggested retail price. Therefore, partners selling Cloud PBX services should pass on this fee to their customers. If a partner resells above Sherweb’s suggested retail price, the partner will be responsible for calculating and remitting the TRRF. In such cases, partners should contact their tax and legal counsel to understand their specific situation with regard to Cloud PBX services taxes and fees and their potential liabilities.


Partners wishing to be TRRF exempt must be FCC & USAC Form 499-A registered and fill the Sherweb exception form. Contact Sherweb billing to apply the TRRF exemption.


If you have any question, please browse our other FAQs, or contact us directly.