How to remove Online Backup

This knowledge base article will guide you through the steps to follow to remove an Online Backup offer in the Partner Portal.


CAUTION: You must have an active device in your portal in order to manage your backups. If your devices were previously removed, please reinstall and register Acronis to manipulate the backups.

 

TABLE OF CONTENTS


Step 1: Deleting the Backup Storage archives

In order to remove the offer, make sure that all the data is removed from Online Backup.

 

  1. Connect to Management Console, and click on Backup Storage


     
  2. Select the cloud storage from which you want to delete backups
     


  1. Once the list of backups is loaded, select the backup archive(s) that you want to delete and click Delete on the menu
     


  1. Confirm backup deletion.


Step 2: Deleting the machines

In order to remove the offer, make sure that the machines are removed from the portal.

(!) Only delete the machines once the data has been removed via the steps above.

  1. On the All devices tab, select a machine that is running from a backup.
  2. Click Delete.

    Graphical user interface, text, application, email Description automatically generated

Step 3: Removing the offer in the Partner Portal 

Once the data has been cleared, contact our billing department via billing@sherweb.com or 1-888-567-6610 ext 2800 in order to have the offer removed.

If you are running into problems deleting data

 

If you encounter errors while trying to remove data, please contact our support team via support@sherweb.com or 1-888-567-6610 ext. 2600