Situation

You are an admin needing to know the different ways that you can remotely manage Windows 365 Business users Cloud PCs.


Prerequisites

These are the requirements to be able to proceed with these methods:

  • One of the following accesses:
    • Global Admin
    • Windows 365 Admin


TABLE OF CONTENTS

Remote Management Methods

Below are 3 different scenarios for admins to remotely manage users Cloud PCs.


Windows 365 Platform

  1. Log into the Windows 365 portal using your admin credentials.

  2. On the "Your organization's Cloud PCs" tab select the user that you need to manage their Cloud PC.

  3. On the flyout, select "Devices" and then select the Cloud PC you wish to manage.
  4. On the next screen, you will be able to view the license and PC name, as well as the following options:
    • Restart: Restart the Cloud PC for the user.
    • Reset: If there are any issues with the cloud PC this option will reinstall Windows, removes apps and locally stored files & removes any changes made to the settings.
    • Rename: This will change the PC name seen by users on windows365.microsoft.com.
    • Change Account Type: This will allow the admin to change the role of the user on the Cloud PC to a standard user, or a local admin. For the change to take effect, they must log out and then back in to the Cloud PC.

Microsoft 365 Admin Center (Simplified View)

  1. Sign-in to the Microsoft 365 Admin center using your admin credentials.

  2. Select the user whos Cloud PC you wish to manage.


  3. On the flyout, select "Devices" and then select the Cloud PC you wish to manage.

  4. On the next screen, you will be able to view the license and PC name, as well as the following options:
    • Restart: Restart the Cloud PC for the user.
    • Reset: If there are any issues with the cloud PC this option will reinstall Windows, removes apps and locally stored files & removes any changes made to the settings.
    • Rename: This will change the PC name seen by users on windows365.microsoft.com.
    • Change Account Type: This will allow the admin to change the role of the user on the Cloud PC to a standard user, or a local admin. For the change to take effect, they must log out and then back in to the Cloud PC.


Microsoft 365 Admin Center

  1. Sign-in to Microsoft 365 Admin Center using your admin credentials.

  2. Navigate to the "Users" > "Active Users" tab on the left hand side.

  3. Select the user whos Cloud PC you wish to manage.


  4. On the flyout, select "Devices" and then select the Cloud PC you wish to manage.

  5. On the next screen, you will be able to view the license and PC name, as well as the following options:
    • Restart: Restart the Cloud PC for the user.
    • Reset: If there are any issues with the cloud PC this option will reinstall Windows, removes apps and locally stored files & removes any changes made to the settings.
    • Rename: This will change the PC name seen by users on windows365.microsoft.com.
    • Change Account Type: This will allow the admin to change the role of the user on the Cloud PC to a standard user, or a local admin. For the change to take effect, they must log out and then back in to the Cloud PC.