You are needing to download a users backed up email account as a PST or EML.


You will need the following requirements to be able to download an email account:

  • One of the following Dropsuite platform accesses:
    • Full Admin
    • Group Supervisor (Must be downloading for one of the users in the group you are an admin of)
    • IT Admin
    • User (For their own email)

Downloading Email Accounts

This section will explain the process of how to download an email account given you have the proper access level.

  1. Login to the Dropsuite platform using the proper access level.

  2. Hover over the mailbox that you need to download and select "Download".

  3. You will be given 2 options. "Email as EML", and "Email as PST". Select the option best suited for your situation from the dropdown menu.

  4. In the next window, select the folder(s) to be downloaded, and then select "Generate Download".

  5. On the next screen you will confirm the email account, as well as the total size. Once you have confirmed this is all correct, select "Yes, Continue".

  6. Next, select the system status tab, and then select "Downloads".

  7. On the next page, find your download you just created and when completed, you will be able to select the "Download" option.