Situation
You are an admin needing to know how the "Productivity" tab can be used to your benefit.
Prerequisites
To view and utilize the productivity section, you will need the following:
- Full Admin access
TABLE OF CONTENTS
Understanding Productivity
This will explain how to utilize the productivity page to your benefit. Things such as working time, used hours and information on top senders and recipients. This section will be broken into two sections.
Time of sending emails
To view additional details for the time sending emails, select "View Details" in the bottom right-hand corner. The page you will come to will resemble the following:
This page is used for the following:
- Visually see the time when emails are sent.
- Number of hours worked, also known as when emails are worked and sent out.
- You can filter on the left between all users, or a selected user.
Top Sending & Receiving
To view additional details for the time sending emails, select "View Details" in the bottom right-hand corner. The page you will come to will resemble the following:
This page is used for the following:
- View the top users that have sent to internal users.
- View top recipient internal users.
- View the top internal users to send externally.
- View the top user to receive from external emails.
Important Mentions
Important things to note when viewing statistics:
- In each section it will normally be defaulted to a within the last year search. You can select the date range in the top left of the screen to either select a pre-built search, or to select a custom range.
