Welcome aboard Managed Teams Voice (MTV)! This innovative solution merges the power of Microsoft Teams with Sherweb's Cloud PBX, ushering in a new era of collaboration for your business. As you embark on this journey with us, it's important to understand how billing works and what to expect. This guide is designed to provide clarity on the process.


Setup Fee

Upon the integration of MTV into your Cumulus environment, billing will commence. Here's what you need to know about the setup fee:

  • Billing Occasions: Expect a setup fee on two occasions:
    • When your SKUs are provisioned.
    • Upon the addition of new users/seats to your chosen base plan.

  • The following SKUs have setup fees when activated:
    • Managed Teams Voice – User Setup Fee
    • Managed Teams Voice – Local Phone Number Setup Fee
    • Managed Teams Voice – Toll-free Minutes Setup Fee
    • Managed Teams Voice – Auxiliary Device Setup Fee
    • Managed Teams Voice – SMS Plan Setup Fee


  • Important Notes:
    • A manual invoice will be issued by our Billing team when changes are made outside of your regular billing cycle.
    • Setup fees are applicable for net new purchases only. Changes such as transitions between base plans (e.g., starter to advanced), or updates to contact information, do not incur setup fees.
    • Setup fees apply even for Not For Resale (NFR) accounts.


Monthly User Fee

All SKU fees will be included in your regular invoice. Noteworthy points regarding user fees:


  • Pro-rated Billing: All SKUs are pro-rated daily to ensure fair and accurate billing.


How to Contact Support

For any billing-related inquiries or assistance, our dedicated Support team is here to help. Simply create a ticket by reaching out to us at [email protected]. Please refrain from contacting Microsoft directly for billing matters.


Thank you for choosing Managed Teams Voice. We're committed to providing you with a seamless experience as you leverage the power of MTV for your business communication needs.