To file a support request for a refund or exchange on behalf of a customer, select the customer and reservation in Partner Center and then create the support request in the Azure portal.
Note
Microsoft Support agents might ask you to provide the reservation ID and reservation order ID. You can find this information on the reservation's Properties page in the Azure portal.
To request a refund or exchange on behalf of a customer, use the following steps:
In Partner Center, select Customers and then select the customer who wants a refund.
On the customer's detail page, select Azure reservations and then select the reservation for which the customer wants a refund.
Under Actions, select Return to go to the customer's reservation record in the Azure portal and initiate a support request.
On the New support request page, do the following steps to request a refund.
| Step | Selections |
|---|---|
| 1. Basics | Issue type: Billing. |
| 2. Problem | Problem type: Reservation management. Category: Exchanges and refunds. |
| 3. Contact information | Select your preferences and enter the required information. |