Prerequisites

The organization to be transferred from one MSP to another must have the "Export Items" setting turned on.
Read here: How to export passwords from NordPass? – NordPass

 

How to

  1. Disable all integrations such as Entra ID or Okta user provisioning, any SSO options, and API connections. For more on these features, read here: Single sign-on (SSO) - Nordpass and MSP integrations – NordPass

  2. Confirm all users have exported their vaults.
    Read here: How to export passwords from NordPass? – NordPass

  3. The destination MSP account should create a new tenant for the transferring organization.

  4. Users are now invited and onboarded to the new NordPass account.
    Read here: How to invite members to join my organisation – NordPass

  5. Users can now import their vaults using the CSV file upload option.
    Read here: How to import passwords to NordPass – NordPass