How to escalate an onboarding or support request to So Smart

For all onboarding and support inquires concerning So Smart, a ticket can be submitted by selecting the « contact us » button found in the bottom right-hand corner of the So Smart website.

The option seen here: 

You will then be directed to a contact form that when completed will submit a ticket request to the respective team. The form you will be directed to should resemble the following:

Hours of operation

Business Hours

So Smart business hours are Monday to Friday, 8 AM to 7 PM EST.

Off-hours

Holidays and weekends So Smart representatives will be unavailable.