Huntress Onboarding
Thank you for choosing Sherweb as your Huntress provider! Huntress empowers your team with real-time threat detection, managed endpoint protection, and security awareness training that’s both effective and engaging. Whether you're defending against phishing, ransomware, or identity-based attacks, Huntress gives you the visibility and control to stay ahead of adversaries.
After you have received the welcome email you can deploy your selected products—like Managed EDR, ITDR, SIEM, or Security Awareness Training—and explore tutorials tailored to your needs. Visit the Getting Started page to dive into training episodes, phishing simulations, and reporting tools that help your team become its own line of defense. For additional resources, webinars, and guides, check out the Huntress Resource Center.
For more information about Huntress you can refer to the Huntress website, and more in-depth, their Huntress Resource Center which features resources, guides, and much more to help empower your team to be it's own first line of defense.
How can I manage customers?
You can learn how to manage both account level, and organizational level users here. This will allow you to manage who can have access down to the customer level.
How will Huntress be billed?
Read about Huntress billing here.
Are free trials available?
Yes, free trials are available.
Trials are started as soon as an account is created.
All trials are 14 days long regardless of the product.
Regardless of if a paid subscription has been added during the 14 day trial period for a product, billing will not start until the day after the 14 day trial ends.
Are NFR (not-for-resale) accounts available?
Yes, NFR offers are available through their Neighborhood Watch program (NHW):
How to obtain an NFR:
Reach out to Huntress using one of the methods outlined in this article.
Huntress will verify with you what your internal usage is, if any.
Huntress will set up the discussed allocated units for you
NFR offers are available for all offers with a maximum of 20 units of all products. Should more be required this should be requested when reaching out to Huntress for available options.
To be able to activate an NFR offer it must be for a product that has an existing paid subscription.
As an example, if you are only paying for an EDR subscription, this would be the only product you would be able to get an NFR offer for. You would not have access to ITDR for example.
Once you have been given access to an NFR offer you will be able to see a banner on your dashboard indicating you are part of the Neighborhood Watch program (NHW).
For more information, feel free to check out the Huntress website.
How do I contact support?
As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.