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BrainStorm Onboarding

BrainStorm is a software adoption platform that helps organizations unlock the full potential of their technology investments. Its mission is to make software adoption intuitive, engaging, and effective so teams can thrive in today’s fast-paced digital workplace. The platform combines adaptive learning workflows, role-based content, and targeted communications to keep users engaged. It also offers live and on-demand events, automated messaging, and real-time analytics to track adoption success, all with enterprise-grade security and compliance built in.

 

BrainStorm focuses on changing behavior, not just teaching features. By driving engagement and confidence, it helps reduce support costs, accelerate onboarding, and improve productivity across the organization. Technology adoption becomes seamless—an integrated part of everyday work.

 

To learn more, visit BrainStorm’s website or explore their support pages for documentation, FAQs, and additional resources

How can I manage customers?

Once logged in you have the option to view this learning path which details the steps involved when creating and managing your customers. 

 

How will BrainStorm be billed?

Read about BrainStrom billing here.

 

Are free trials available?

Free trials are available on the BrainStorm platform.

  • When provisioning licenses for a customer within the BrainStorm platform, you will have the option to set the expiration to a trial license. Also seen here:
     

  • The length of a trial will be determined by the pack chosen, and will be displayed when provisioning the trial.

  • Trials are not automatically converted to paid upon completion. It will be required for an admin user to assign paid licensing from the MSP account.

     

 

Are NFR (not-for-resale) accounts available?

Yes, NFR offers are available.

  • All MSP tenants have the availability to use the MSP tenant as an NFR for all users for 12 months. 

    • After the 12 months if you have not met the needed MRR (monthly recurring revenue) for each client account under your MSP tenant, your MSP tenant will be switched to paid. For more information on the MRR needing to be reached, please reach out to your Sherweb sales team.

 

How do I contact support?

As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.