Basic Functionality

Call Screening/Blocking Phone Numbers

SynopsisThis guide will explain how to block specific numbers using the Cloud PBX portal.TABLE OF CONTENTSPrerequisiteProcedureDefinitionsPrerequisiteYou must have call screening enabled on your Cloud PBX account to make changes. If it’s not already enabled, you can ask our team to enable it for ...

7/17/2025 1:22:25 PM

Caller ID blocking

Caller ID blockingSynopsisThis guide explains how to block your outbound caller IDPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toYou can hide your callerID when making outbound calls by dialing *67 before the number you’re calling. If you have any question, please browse our...

7/1/2025 4:31:56 PM

Making a conference call

Making a conference callSynopsisThis guide explains how to make a conference call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toYealink phones support 3 way conference calls, and Grandstream phones support 4 way conference calls. If you require more please lo...

7/2/2025 7:45:22 PM

Putting a call on hold

Putting a call on holdSynopsisThis guide explains how to put a called on hold with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toUnlike traditional phone systems where you’d see each individual line on every phone, when a call is put on hold in an IP system, the c...

7/1/2025 4:33:08 PM

Transferring a phone call

Transferring a phone callSynopsisThis guide explains how to transfer a phone callPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toCalls can be transferred to another extension on your performance cloud PBX, as well as to an external telephone number. There are two types of transfer...

7/1/2025 4:33:44 PM