Advanced Features

Directed call pickup

Directed call pickupSynopsisThis guide explains how to answer a call on a specific VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toYou can answer someone else’s phone call by dialing ** followed by their extension number. If you have a speeddial / blf button for tha...

7/1/2025 4:34:19 PM

Group call pickup

Group call pickupSynopsisThis guide explains how to answer a call ringing on another VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toIf you want to answer a call that’s ringing on another phone, you can simply call **.Keep in mind that if there’s more than 1 ringing call...

7/1/2025 4:34:55 PM

Group paging

Group pagingSynopsisThis guide explains how to use group paging with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toMost phones come pre-configured with a Paging button. Press the button to initiate paging to all phones.It’s a one way communication between the pers...

7/1/2025 4:35:30 PM

How to use outgoing faxing with VoIP

How to setup outgoing faxing with VoIPSynopsisThis guide explains how to setup outgoing faxing with VoIPApplicable toAll VoIP administratorsPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toTo use the outgoing fax service, customers can send an email to email2fax@um.voip.cld.service...

7/1/2025 4:36:07 PM

Intercom call / Voice call

Intercom call / Voice callSynopsisThis guide explains how to make an intercom call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toAn intercom call is paging to just one extension in particular. The phone will not ring, it will automatically pickup in hands-fre...

7/1/2025 4:36:43 PM

Transferring a call directly to another user's voicemail

Transferring a call directly to another user's voicemailSynopsisThis guide explains how to transfer a call directly to another user's voicemailPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toA call can be transferred directly to a users mailbox, without making their phone ring fir...

7/1/2025 4:37:19 PM