Proofpoint

How to Change your Proofpoint Account Password

How to Change your Proofpoint Account PasswordSynopsisThis article explains how a user can change the password for their Proofpoint account.PrerequisiteYou must have a Proofpoint account with Sherweb.How to1. After logging in, click on the circle user icon, found at the top right hand corner of t...

7/17/2025 2:11:52 AM

How to Log into the Proofpoint Portal

How to Log into the Proofpoint PortalSynopsisThis article explains the login process for the Proofpoint Portal.PrerequisiteYou must have a Proofpoint account with Sherweb.How to1. Open your web browser and enter the URL: https://us1.proofpointessentials.com 2. You will be taken to the home p...

7/17/2025 2:12:33 AM

How Proofpoint billing works

LicensesYou are free to choose the license that best suit your clients or organizations directly in the Proofpoint console.Sherweb synchronizes with Proofpoint once every 6 hours to detect any changes in licenses or new organizations. New organizations created under a channel account on Proofpoin...

7/2/2025 12:14:04 AM

How to Add or Remove a User in Proofpoint

How to Add or Remove a User in ProofpointSynopsisThis article explains how a Proofpoint user may add or remove other users.PrerequisiteYou must have a Proofpoint account with Sherweb.How to1. To add a user, first click on the tab called Users under User Management.  2. Click on the...

7/17/2025 2:13:16 AM

How to Check Message Logs in Proofpoint

How to Check Message Logs in ProofpointSynopsisThis article covers the basics of checking message logs in a Proofpoint account.PrerequisiteYou must have a Proofpoint account with Sherweb.How to1. Click on the Logs tab to access logs.  2. You can search for a specific user using the sear...

7/17/2025 2:14:19 AM

How to Add Domain Aliases in Proofpoint

How to Add Domain Aliases in ProofpointSynopsisThis article explains the process of adding domain aliases to your Proofpoint account.PrerequisiteYou must have a Proofpoint account with Sherweb.How to1. To begin the process of adding a new domain, first click the Domains tab under the Account Mana...

7/17/2025 2:15:53 AM

How to Create a Filter in Proofpoint

How to Create a Filter in ProofpointSynopsisThis article explains the process of creating a new filter in Proofpoint.PrerequisiteYou must have a Proofpoint account with Sherweb.How to1. After logging in, click on the Email tab and then the Filter Policies tab. 2. Select the Outbound&nbs...

7/17/2025 2:17:27 AM

Proofpoint: Partner Onboarding guide

TABLE OF CONTENTSGetting Started with ProofpointCan I transfer my current Proofpoint licenses to Sherweb?How will licenses be billed?Are free trials available?How do I contact support?IMPORTANTIf you have worked with us to enable Proofpoint in the past (prior to June 2024) you will notice th...

7/17/2025 2:18:27 AM

Proofpoint: Removal of service

Proofpoint: Removal of serviceSynopsisYou have, for one reason or another, decided to cancel your Proofpoint subscription with Sherweb. If your decision is due to a technical or billing issue and you would like to explore other options before canceling your Proofpoint service, please contact your...

7/2/2025 12:18:07 AM

Proofpoint: Common Articles and Resources

Common Articles & ResourcesPortal AccessCustomer Portal AccessYou must be logged in to the portal to view the articles below.Alternatively, you can log in to the Proofpoint portal and click the '?' icon and choose Help Documentation.You will be redirected to the knowledge base where you can s...

7/17/2025 2:18:52 AM

Proofpoint: Onboarding guide (non-partner)

IMPORTANTIf you have worked with us to enable Proofpoint in the past (prior to June 2024) you will notice that we have made significant improvements to how we onboard and provision the service. These changes allow you far greater control over your Proofpoint instances.You will now have full ...

7/17/2025 2:19:16 AM

Proofpoint: Migration to the new SKU

How to migrate to the new Proofpoint Essentials SKUThis article will guide you through the steps to follow to start using the new Proofpoint Essential SKU that automates the license reconciliation process. Following these steps in order will ensure that you do not impact your Proofpoint services ...

7/17/2025 2:19:40 AM

Proofpoint: Hosted Exchange provisioning

Proofpoint Email Protection - Hosted Exchange ProvisioningOnce you have added the Proofpoint offer to your service in our Portal, a ticket will be automatically created with our Support team. Someone will reach out to you to confirm that you have the necessary guides to complete your setup. They ...

7/17/2025 2:20:37 AM

Working with subscriptions

Upgrade a subscriptionSubscription upgrades are only available with the Email Security product.Under Account Management, click Licensing & Billing.Click the menu (three vertical dots) and select Manage Package. The currently licenses package will be selected by default and include Current.Sel...

7/2/2025 12:21:19 AM