Microsoft Azure

Azure Billing FAQ

Azure Billing FAQHow can usage in Microsoft Azure Cost Management be compared to usage in the Partner Portal?Microsoft sends Azure charges to CSPs within a 72-hour timeframe. Therefore, in the Cost Analysis screen of Azure Cost Management, it is required to select a date range that ends four days...

7/2/2025 1:53:48 AM

Azure Virtual Desktop (AVD) - Image Update and Deployment

Azure Virtual Desktop (AVD) - Image Update and DeploymentNotes: Windows 10 only allows you to run Sysprep 8 times. A snapshot of the VM disk was created before Sysprep was ran. The snapshot will be used to recreate the VM and update the image.You can either update your current VM’s manually ...

7/17/2025 2:51:48 PM

Microsoft Azure - Outbound SMTP connectivity

Microsoft Azure - Outbound SMTP connectivitySMTP connections (on TCP port 25) are blocked by the Microsoft Azure platform.Even as a Cloud Service Provider (CSP), we cannot enable or contact the Microsoft Azure support to request a configuration override in Azure subscriptions.This configuration i...

7/2/2025 1:54:57 AM

Domain controller admin password reset

Steps:Click on domain controller VMType run in top left cornerClick on Run CommandClick on RunPowerShellScriptEnter script command  net user [USERNAME] [NEW PASSWORD]Click on Run Graphical user interface, text, application, email Description automatically generated 7/17/2025 2:52:00 PM

Provide or reinstate admin privileges on Azure CSP subscriptions

Provide or reinstate admin privileges on Azure CSP subscriptionsTABLE OF CONTENTSDescriptionRequirementsProcedure PowerShellAzure CLIReferencesDescriptionAs a Cloud Solution Provider (CSP), we need admin privileges on Azure CSP subscriptions to manage Azure usage, provide support and deploy ...

7/17/2025 2:52:23 PM

Renew Azure Subscription if the Azure Subcription was Cancelled Mistakenly

    Find the tenant in Cumulus     Find the domain name from Platform Settings    Log into the Azure Account    Click on subscription    Click on the subscription that you want to renew as it was cancelled   ...

7/17/2025 2:52:59 PM

Azure: Partner Earned Credits Eligibility (PEC)

Partner Earned Credit (PEC) eligibility and your Sherweb Azure discount (Partner only)As a Sherweb partner, you are entitled to your partner Azure tier discount, provided Sherweb receives Partner Earned Credits (PEC) for managed services from Microsoft. However, PEC (and in turn your partner Azur...

7/17/2025 2:53:31 PM

Microsoft Azure - Service Health

You can use the Azure portal to find known Azure service issues or to see any upcoming planned maintenance.After signing into your Azure tenant, search for Service Health.From here you can find the following information:1.  Service issues - Current problems in the Azure services2.  Plan...

7/17/2025 2:53:54 PM

Azure – Unable to view Reserved Instances

 In an Azure CSP account you are assigned one user (admin@tenant.onmicrosoft.com) with the Owner role.  It is your reponsability to create/assign users their role using that account.Any user with Owner access, should be able to view RIs (Reserved Instances).  If you are unable to v...

7/17/2025 2:54:11 PM

Request a refund or exchange on behalf of a customer

To file a support request for a refund or exchange on behalf of a customer, select the customer and reservation in Partner Center and then create the support request in the Azure portal.NoteMicrosoft Support agents might ask you to provide the reservation ID and reservation order ID. You can find...

7/2/2025 1:58:52 AM

How To See Reserved Instance (RI) Billing Information

Log into the Azure Portal and go to Virtual Machines. Under Reservations, click the View option.    Click on the reserved instance you want information about:   Click on the hyperlink next to Billing frequency.  The next page will show payment informat...

7/17/2025 2:54:34 PM