Account Manager - Billing

Explanation for the Account Manager sections

Explanation for the Account Manager sectionsSynopsisThis guide will explain the different sections of the Account Manager.PrerequisiteA SherWeb hosted accountHow toContracts:In the Contracts section, you can view the detailed list of all the products you own, their quantity, as well as your ...

7/2/2025 7:53:27 AM

How billing works for a Resellers account (Resellers 2013)

How billing works for a Resellers account (Resellers 2013)SynopsisThis guide shows how billing works for a Reseller 2013 account.PrerequisiteSherweb’s Account Manager (AM) is the portal from where you manage your accounting information (account statements, invoices, billing information, etc.).Not...

7/2/2025 7:54:04 AM

How billing works with Sherweb’s Archiving solution

How billing works with Sherweb’s Archiving solutionSynopsisThis FAQ will explain how Sherweb’s billing work with your email Archiving solutionPrerequisiteYou must have an Archiving account with Sherweb.How toPricing - After ordering your Archiving service, Sherweb will bill you on a per user per ...

7/2/2025 7:54:41 AM

How to add a credit card

How to add a credit cardSynopsisThis guide will show you how to add a credit card to your account from your Account Manager.PrerequisiteA Sherweb hosted Exchange accountApplicable toAll Sherweb accounts in the Account ManagerHow toNote: To change your credit card information, please click he...

7/17/2025 2:57:42 PM

How to cancel an account

How to cancel an accountSynopsisThis guide will show you how to cancel a Sherweb account from your Account Manager.Prerequisitea Sherweb hosted accountHow toLog into the Account Manager.Click on Contracts.Click on Terminate.Select the most suitable reason or write in your own words why you are ca...

7/17/2025 2:58:21 PM

How to change billing information

How to change billing informationSynopsisThis guide will show you how to change your billing information in your Account Manager.PrerequisiteA Sherweb hosted accountHow toNote: To change your credit card information, please click here.Log in to the Account Manager.Click on Edit, located on the le...

7/17/2025 2:58:57 PM

How to edit credit card information

How to edit credit card informationSynopsisThis guide will show you how to edit your credit card information from your Account Manager.PrerequisiteA Sherweb hosted accountApplicable toAll Sherweb hosted accounts.How toLog in to the Account Manager.Click on Credit Cards. Click on Edit.&n...

7/17/2025 2:59:25 PM

How to email an invoice

How to email an invoiceSynopsisThis guide will show you how to send an invoice by email through your Account Manager.PrerequisiteA Sherweb hosted accountHow toLog into the Account Manager.Click on Invoices. Click on Send by email next to the invoice you wish to e-mail. If you ...

7/17/2025 2:59:48 PM

How to log into the Account Manager

How to log into the Account ManagerSynopsisThis guide will show you how to log into the Account Manager.Prerequisitea Sherweb hosted accountHow toGo to Sherweb's Website.Click on Login, located at the top of the page.Click on the Account Manager link.Enter your email address and your password you...

7/17/2025 3:00:16 PM

How to pay an invoice online

How to pay an invoice onlineSynopsisThis guide will show you how to pay your invoices online through your Account Manager.Prerequisitea Sherweb hosted accountHow toLog in to the Account Manager.Click on Invoices. Click on Pay next to the invoice you wish to pay.  Click on...

7/17/2025 3:00:45 PM

How to recover a lost password

How to recover a lost passwordSynopsisThis guide will help you recover your Account Manager password if you forget it.Prerequisite a SherWeb hosted accountHow toGo to Sherweb's Web site.Click on Login, located on the upper right-side of the page.Click on the account manager link.Click on&nbs...

7/17/2025 3:01:27 PM

How to remove a service

How to remove a serviceSynopsisThis guide will show you how to remove a Sherweb service from your Account Manager.PrerequisiteA Sherweb hosted accountHow toLog in to the Account Manager.Click on Contracts.Note: If you have more then one service with us you might have to select a domain and servic...

7/17/2025 3:02:34 PM

How to terminate a service

How to terminate a serviceSynopsisThis guide will show you how to terminate a service through your Account Manager.PrerequisiteA Sherweb hosted accountHow toLog in to the Account Manager.Click on Contracts. Click on Terminate. Select the most suitable reason or write in your own words w...

7/17/2025 3:03:33 PM

How to view an account history

How to view an account historySynopsisThis guide will show you how to view your Sherweb account history in your Account Manager.Prerequisitea Sherweb hosted accountHow toLog in to the Account Manager.Click on Invoices.Click on the invoice number for which you wish to view. If you wish to ret...

7/17/2025 3:03:51 PM

How to view an email sent by Sherweb

How to view an email sent by SherwebSynopsisThis guide will show you how to view emails Sherweb sent you from your Account Manager.Prerequisitea Sherweb hosted accountHow toLog in to the Account Manager.Click on Emails.Click on View next to the email you wish to view. If you need furthe...

7/17/2025 3:04:19 PM