How to escalate an onboarding or support request to Nimble CRM
For all onboarding and support inquires concerning Nimble CRM, a request will need to be made to the Nimble team.
All support cases should be emailed to care@nimble.com.
Content to include in your email should follow standard support requests with details as followed:
Organization name
Email associated with the Nimble account
Detailed description of the issue including expected result
Repro. steps
Troubleshooting already attempted
Error messages (if applicable)
Screenshots / screen recordings (if applicable)
Out of scope topics could include:
Customer network outages
ISP issues
Third-party services
local workstation issues
unsupported integrations
Microsoft or Google outages that are out of Nimble's control
If a case is considered urgent (business critical), “Critical” or “High Priority” should be added to the subject line of your email.
Business Hours
Support from both US and European support teams, Monday - Friday.
10:00AM - 7:00PM CET/CEST
8:00AM - 5:00PM Pacific Time (PT)
Off-Hours
All nights, weekends, holidays that do not fit into the above business hours will have no coverage.
All cases falling during off-hours are addressed on the next business day and prioritized by impact / urgency.