Getting started with NordLayer

Thank you for choosing Sherweb as your NordLayer provider! NordLayer provides a flexible and easy-to-implement network security platform that enables organizations to establish secure access to the internet, company network, and resources and helps accomplish compliance requirements for any way of working.

Once the initial provisioning process is completed in Cumulus, your NordLayer partner account should have been successfully created in the Service Management Portal (SMP). You will receive an email with instructions to access the NordLayer SMP, where you can create, edit, and manage client organizations, deploy secure access in minutes, enforce granular policies, and oversee multiple clients from a single intuitive interface designed for modern businesses and MSPs.

To get started with NordLayer, you can access the Getting Started with NordLayer guide and also browse the entire MSP Guide.

You can also visit the NordLayer knowledge base for tutorials, resources and FAQs.

How can I manage customers?

You can learn how to access and manage customer accounts here.

How will NordLayer be billed?

Read about NordLayer billing here.

Are free trials available?

Yes. MSPs can assign a 14-day trial of either the Lite, Core or Premium offer for their managed organizations. When assigning an offer, you will need to choose which of the following actions will apply at the end of the trial: 

• Convert the organization to paid (After the trial ends, the plan that was selected for the trial will automatically switch to a paid plan.
• Suspend the Organization after the trial ends instead of converting to a paid plan.

Are NFR (not-for-resale) accounts available?

• NordLayer MSP partners receive up to 50 free Premium Licenses for their own internal use.
• Only one NFR Organization can be created, with one server license per MSP.

How do I contact support?

As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.