Table of Contents
A domain transfer is the process of moving your domain registration from our registrar to another registrar of your choice. Your website and email may continue to run during the process if DNS is not changed.
Steps to Transfer Your Domain
1. Unlock the domain
Log in to your account with us. (https://client.sherweb.com/)
Go to Domains → Manage Domains → Manage Domain Locking → disable domain lock → Click on Apply.
2. Obtain the authorization (EPP) code
You must contact Cloud support team (cloudsupport@sherweb.com) for this.
Sometimes called transfer code or auth code.
3. Verify your contact details
Make sure the admin email for the domain is current.
You can check this from your portal. Domains → Manage Domains → Manage registry contact
Transfer code (EPP Code) emails go to this contact email address.
4. Initiate transfer with new registrar
Provide them with your domain name and the EPP code.
Pay their transfer fee (often includes 1-year renewal).
5. Approve transfer request
You’ll get an email from your current registrar to approve.
Transfers typically complete within 5–7 days.
Important Notes
• DNS settings: If you use our DNS services, update the new registrar with our nameservers or need to copy the DNS records to external DNS provider before transfer to avoid downtime.
• Expiry: Transfers usually extend your domain by 1 year, but don’t wait until the last few days before expiry.
Support
If you have issues:
• Check your domain’s WHOIS for registrar-lock status and contact info.
• Contact your new registrar for status updates.
Other relevant KBs
• Transferring DNS Records to New Provider
• Using Sherweb Nameservers with an External Domain Registrar