Getting started with NordPass
Thank you for choosing Sherweb as your NordPass provider! NordPass is an advanced yet easy-to-use password manager developed by the team behind NordVPN. It empowers today’s organizations to protect their sensitive information effectively by giving them full control over who can access — and share access to — company resources. NordPass also serves as a cybersecurity monitoring tool that informs businesses about data breaches and password vulnerabilities so they can mitigate such risks before they escalate.
Your partner account should have been created in the NordPass admin platform during the initial provisioning process. You will receive an email with instructions to go to the NordPass portal.
To get started with NordPass, you can access the Getting Started with NordPass guide and also browse the entire MSP Guide.
You can also visit the NordPass knowledge base for tutorials, resources and FAQs.
How can I manage customers?
You can learn how to access and manage customer accounts here.
How will NordPass be billed?
Read about NordPass billing here.
Are free trials available?
Yes. MSPs can assign a 14-day trial of either the Business or Enterprise offer for their managed organizations. The trial is converted to a standard billable subscription automatically after the 14-day period has ended.
If a trial ends before the 14th day of the month, all active and pending seats are added to the billable count of that running month.
If a trial ends on or after the 14th, no seats are added to the billable count of that running month. Starting the following month, all active and pending seats will be accounted for as standard billable licenses.
Are NFR (not-for-resale) accounts available?
NordPass MSP partners receive up to 50 free licenses for their own internal use. One MSP partner can create only one NFR organization for their team. These licenses should help you to learn how NordPass works and to test the features, allowing you to more easily recommend the product to managed organizations.
How do I contact support?
As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.