Microsoft Hosted Exchange

Backup and Permanently Deleted Items Retention policies for Hosted Exchange

Backup and Permanently Deleted Items Retention policies for Hosted ExchangeSynopsisThis article gives details on the backup and dumpster retention policies for Hosted Exchange.PrerequisiteYou must have a Hosted Exchange account. How toDefault policies included with every Hosted Exchange plan...

01/07/2025 18:42:27

Finding your Exchange Control Panel

Finding your Exchange Control PanelSynopsisThis guide will help you find your Exchange Control PanelPrerequisiteYou must have a service with us, as well as a username and password.How toSherweb hosts two instances of Hosted Exchange.Simply select the appropriate link below to access your Hosted E...

01/07/2025 18:43:03

How to access a Mailbox from a Web browser (Exchange)

How to access a Mailbox from a Web browser (Exchange)SynopsisHow to access an Exchange mailbox from a web browser.PrerequisiteYou must have a Sherweb hosted Exchange accountHow to1) Open the Web browser of your choice. 2) Log into your Control Panel. 3) Look for the webmail.example...

02/07/2025 19:45:35

How to access a public folder via OWA (Exchange 2016)

How to access a public folder via OWA (Exchange 2016)SynopsisThis guide will show you how to access a public folder in Outlook Web App 2016.PrerequisiteA Sherweb hosted Exchange 2016 accountHow to1. Log into Outlook Web App. 2. Right-click Favorites and select Add public folder.  3...

02/07/2025 19:45:37

How to access a resource mailbox (equipment or room)

How to access a resource mailbox (equipment or room)SynopsisThis guide explains how to display a resource mailbox (room or equipment) calendar in Outlook and how a delegate responds to meeting requests.PrerequisiteA Sherweb hosted Exchange accountYou are using Outlook 2013How toNote: Resourc...

01/07/2025 18:45:01

How to access a resource mailbox (equipment or room) in OWA

How to access a resource mailbox (equipment or room) in OWASynopsisThis guide explains how a delegate accesses a resource mailbox (room or equipment) calendar and responds to meeting requests in Outlook Web App.PrerequisiteA Sherweb hosted Exchange account.You are a delegate for the resource mail...

01/07/2025 18:45:46

How to access an Exchange Mailbox from a Web browser

How to access an Exchange Mailbox from a Web browserSynopsisHow to access an Exchange mailbox from a web browser.PrerequisiteYou must have a Sherweb hosted Exchange accountHow to1) Open the Web browser of your choice. 2) Log into your Control Panel. 3) Look for the webmail.example....

02/07/2025 19:45:38

How to activate the Archiving service

How to activate the Archiving serviceSynopsisHow to activate the Archiving servicePrerequisiteYou must have a Sherweb Hosted Exchange account.How to1. Log into the Control Panel. 2. Click on Activate under the Archiving task on the right side of the page.  3. Create a password...

02/07/2025 19:45:40

How to activate the PST import process in the Control Panel

How to activate the PST import process in the Control PanelSynopsisHow to activate the PST import process.PrerequisiteYou must have an Exchange account with Sherweb.Note: The PST Import tool will not work for POP accounts.How to1) Log into the Control Panel. 2) Click on Activate data import&...

02/07/2025 19:45:41

How to add a delegate to a resource mailbox (equipment or room)

How to add a delegate to a resource mailbox (equipment or room)SynopsisThis guide explains how to give full access permission to a user to enable him/her to manage a resource mailbox (equipment or room).PrerequisiteA Sherweb hosted Exchange accountHow to1. Open the Control Panel. 2. In the T...

01/07/2025 18:48:25

How to add a domain alias

How to add a domain aliasSynopsisHow to add a domain aliasPrerequisiteYou must have a Sherweb hosted Exchange accountHow to1. Log into the Control Panel. 2. Click on Domains located in the Exchange section under Tasks.  3. Click on Create a new domain, located above the pre-ex...

02/07/2025 19:45:42

How to add an autodiscover record in your DNS zone

How to add an autodiscover record in your DNS zoneSynopsisHow to add an autodiscover record in your DNS zonePrerequisiteYou must have a Sherweb hosted Exchange accountHow toNote: The Autodiscover A Record is necessary for the autoconnect configuration of Outlook. It is also necessary for many Out...

02/07/2025 19:45:45

How to add an Exchange account in Outlook for Windows

How to add an Exchange account in Outlook for WindowsSynopsisThis guide explains how to add an Exchange account in Outlook for Windows.PrerequisiteYou must have an Exchange email account with Sherweb and a valid copy of Outlook for Windows. How toUnlike previous versions of Outlook, which al...

02/07/2025 19:45:46

How to add an image to a signature in OWA 2016

How to add an image to a signature in OWA 2016SynopsisThis guide explains how to add an image to your signature in OWA 2016.PrerequisiteYou must have an Exchange 2016 mailbox with Outlook Web App (OWA) enabled.How to1. Log in to your webmail. 2. Select the gear icon and then options. 3....

01/07/2025 18:51:03

How to add another person’s mailbox to your profile in Outlook

How to add another person’s mailbox to your profile in OutlookSynopsisThis guide will show you how to add another person's mailbox to your profile in OutlookPrerequisiteA Sherweb hosted Exchange accountHow toImportant: You need to have full access rights on the mailbox you wish to add to your pro...

02/07/2025 19:45:47

How to add users to Compliant Archiving

How to add users to Compliant ArchivingSynopsisThis guide will show you how to add users to your Compliant Archiving account.PrerequisiteYou must have a Compliant Archiving account with Sherweb.How to1. Log in to the Compliant Archiving (Global Relay) web application. 2. Hover over Tools&nbs...

01/07/2025 18:52:25

How to add your Exchange account to Outlook for Android

How to add your Exchange account to Outlook for AndroidSynopsisThis guide explains how to add your Exchange account to Outlook for AndroidPrerequisiteYou must have an Exchange account and an Android mobile deviceHow to1. Install and open the Outlook app on your Android phone or tablet. Note:...

02/07/2025 19:45:48

How to add your Exchange account to Outlook for iOS

How to add your Exchange account to Outlook for iOSSynopsisThis guide explains how to add your Exchange account to Outlook for iOSPrerequisiteYou must have an Sherweb Exchange account and an iOS mobile device.How to1. Install and open the Outlook app on your iPhone, iPad or iPod touch.Note: Make ...

02/07/2025 19:45:49

How to assign a mailbox to a user from your Control Panel

How to assign a mailbox to a user from your Control PanelSynopsisHow to assign a mailbox to a user.PrerequisiteYou must have a Sherweb hosted Exchange accountHow to1. Log into the Control Panel. 2. Select the user for whom you wish to assign a mailbox.  3. Click on Create, located ...

02/07/2025 19:45:50

How to book a resource (equipment or room)

How to book a resource (equipment or room)SynopsisThis article shows how to book an equipment or room by sending a meeting request using Outlook.PrerequisiteA Sherweb hosted Exchange accountHow to1. From your Outlook mailbox, start a new meeting request.  2. Click on the Rooms butt...

01/07/2025 18:55:08

How to change a user password in the Control Panel

How to change a user password in the Control PanelSynopsisHow to change a user password in the Control Panel.PrerequisiteYou must have a Sherweb hosted Exchange accountYou must have administrative privileges on the accountHow to1. Log into the Control Panel. 2. Click on the user for whom you...

02/07/2025 19:45:51

How to change your retention period of junk emails in Outlook

How to change your retention period of junk emails in OutlookSynopsisThis guide will help you change how long Outlook keep junk emails.PrerequisiteYou must have a hosted Exchange account with Sherweb.How to1. Right click on your Junk Email folder in Outlook (Outlook 2013 shown) and select Propert...

01/07/2025 18:56:26

How to check the size of an Exchange mailbox in Outlook

How to check the size of an Exchange mailbox in OutlookSynopsisHow to check the size of an Exchange mailbox in Outlook.PrerequisiteYou must have a Sherweb hosted Exchange account.You must have an Exhchange Outlook profile.How toNote: A warning will be sent to all Exchange users when their ma...

01/07/2025 18:57:05

How to clear the Autocomplete Cache in Outlook

How to clear the Autocomplete Cache in OutlookSynopsisThis guide will explain you how to clear the autocomplete cache in Outlook.PrerequisiteA Sherweb hosted Exchange account.Outlook installed and configured for that account.How toEasiest method (Clear out individual entries) 1. In the ...

01/07/2025 18:57:46

How to configure a Sender Policy Framework (SPF) record (Exchange 2016)

How to configure a Sender Policy Framework (SPF) record (Exchange 2016)SynopsisHow to configure a Sender Policy Framework (SPF) record (Exchange 2016).PrerequisiteYou must have a Sherweb 2016 hosted Exchange accountHow toThe Sender Policy Framework (SPF) is a technical method to prevent sender ad...

01/07/2025 18:58:25

How to configure a Sender Policy Framework (SPF) record (Exchange 2019)

How to configure a Sender Policy Framework (SPF) record (Exchange 2019)SynopsisHow to configure a Sender Policy Framework (SPF) record (Exchange 2019).PrerequisiteYou must have a Sherweb 2019 hosted Exchange accountHow toThe Sender Policy Framework (SPF) is a technical method to prevent sender ad...

01/07/2025 18:59:01

How to configure Outlook using POP3

How to configure Outlook using POP3SynopsisHow to configure Outlook using POP3.PrerequisiteYou must have OutlookYou must have a Sherweb Hosted Exchange accountHow to1) On your Desktop, go to Start - Control Panel.  2) Click on User Accounts and Family Safety.  3) Click on Mail...

01/07/2025 18:59:46

How to configure Outlook using the Autoconnect method

How to configure Outlook using the Autoconnect methodSynopsisHow to perform the mailbox setup for Outlook using the Autoconnect method.PrerequisiteYou must have a Sherweb hosted Exchange accountYou must have OutlookYou must have a configured A record**Please refer to the article: How to add an au...

02/07/2025 19:45:52

How to connect to Hosted Exchange EWS

How to connect to Hosted Exchange EWSSynopsisThis guide will show you the basics of connecting to Sherweb’s Exchange Web Services portal. This guide is intended as a general help article. Sherweb does not provide technical assistance in building or troubleshooting software solutions that connect ...

02/07/2025 19:45:53

How to convert contacts to Sherweb hosted Exchange mailboxes

How to convert contacts to Sherweb hosted Exchange mailboxesSynopsisThis guide will show you how to convert contact to Sherweb hosted Exchange mailboxes.PrerequisiteAt least one Sherweb hosted Exchange account.Note: This procedure targets the customers who want to migrate their messaging accounts...

02/07/2025 19:45:54

How to create a contact in the Control Panel

How to create a contact in the Control PanelSynopsisThis guide will show you how to create a contact in the Control Panel.Prerequisite A Sherweb Hosted Exchange accountHow to1. Log into the Control Panel. 2. In the Tasks list, under the Exchange section, click on Manage contacts.&n...

02/07/2025 19:45:55

How to create a distribution list in the Control Panel

How to create a distribution list in the Control PanelSynopsisHow to create a distribution list in the Control PanelPrerequisiteYou must have a Sherweb hosted Exchange accountHow to1. Log into the Control Panel. 2. Click on Manage distribution lists, located in the Exchange section unde...

02/07/2025 19:45:56

How to create a public folder in the Control Panel

How to create a public folder in the Control PanelSynopsisThis guide will show you how to create a root public folder from your Control Panel, and subfolders in Outlook.PrerequisiteA Sherweb hosted Exchange accountYou should be the organization administratorWarning:Administrative users must never...

02/07/2025 19:45:57

How to create a room or an equipment mailbox in the Control Panel

How to create a room or an equipment mailbox in the Control PanelSynopsisThis guide will show you how to create a room or an equipment mailbox from your Control Panel.PrerequisiteA Sherweb hosted Exchange accountHow to1. Log into the Control Panel. 2. Under the Tasks section, click on&n...

02/07/2025 19:45:58

How to create a user

How to create a userSynopsisHow to create a user in the Control Panel.PrerequisiteYou must have a Sherweb Hosted Exchange accountHow to1. Log in to the Control Panel. 2. Click on Create user, located in the Users section under Tasks.  3. Fill out the required fields and then click ...

02/07/2025 19:46:00

How to create an email alias for a user in the Control Panel

How to create an email alias for a user in the Control PanelSynopsisHow to create an email alias for a user in the Control PanelPrerequisiteYou must have a Sherweb hosted Exchange accountHow toNote: You may have as many email aliases as you wish. All emails sent to your aliases will then be forwa...

02/07/2025 19:46:01

How to delete a mailbox in the Control Panel

How to delete a mailbox in the Control PanelSynopsisHow to delete a mailbox in the Control Panel.PrerequisiteYou must have a Sherweb Hosted Exchange account.How toThis method deletes the mailbox, but not the user. When a user is deleted, all associated services are also deleted.  1) Log...

02/07/2025 19:46:02

How to download Outlook or Outlook for Mac

How to download Outlook or Outlook for MacSynopsisHow to download Outlook or Outlook for MacPrerequisiteYou must have a Sherweb Hosted Exchange account.You must have purchased Outlook licenses for your organization.Note: If you already have Microsoft Office suite installed on your PC, please make...

02/07/2025 19:46:03

How to edit a domain type in the Control Panel

How to edit a domain type in the Control PanelSynopsisHow to edit a domain type in the Control Panel.PrerequisiteYou must have a Sherweb hosted Exchange accountadministrative privilegesHow toNote: There are two ways to use our Exchange services. You can either modify the MX records to point to Sh...

02/07/2025 19:46:04

How to edit the Compliant Archiving settings

How to edit the Compliant Archiving settingsSynopsisThis guide will show you how to edit your Compliant Archiving account settings.PrerequisiteYou must have a Compliant Archiving account with Sherweb.How toFrom a web browser:1. Log in to the Compliant Archiving (Global Relay) web interface.2. Und...

01/07/2025 19:09:25

How to edit the password policy for an organization in the Control Panel

How to edit the password policy for an organization in the Control PanelSynopsisThis article explains how to edit the password policy for an organization in the Control Panel.PrerequisiteYou must have a Sherweb hosted Exchange, Lync or SharePoint account.How toUse this guide to learn how to edit ...

02/07/2025 19:46:05

How to export an Outlook .pst file

How to export an Outlook .pst fileSynopsisThis guide will show you how to export an outlook pst file from Outlook.Applicable toAll Sherweb hosted Exchange accounts.PrerequisiteA Sherweb hosted Exchange accountHow toOpen Outlook.Go to File - Open & Export and then click on Import/Exp...

01/07/2025 19:10:44

How to fix the Outlook 2016 credentials prompt error

How to fix the Outlook 2016 credentials prompt errorSynopsisThis guide will explain how to fix the credential prompt error for Outlook for Office 365PrerequisiteYou must have an Exchange mailbox with Sherweb. How toAn issue has been identified with recent builds of Outlook 2016 (version 1809...

01/07/2025 19:11:23

How to forward emails from an external domain to a Sherweb Exchange mailbox

How to forward emails from an external domain to a Sherweb Exchange mailboxSynopsisHow to forward your emails from an external domain to your Sherweb mailbox.PrerequisiteYou must have a Sherweb hosted Exchange accountHow toNote: You will need to follow these steps if you are unable to point ...

01/07/2025 19:12:02

How to forward or redirect emails in the Control Panel

How to forward or redirect emails in the Control PanelSynopsisHow to forward or redirect emails in the Control Panel.PrerequisiteYou must have a Sherweb hosted Exchange account.You must have a Forward mailbox available.How to1. Log into the Control Panel. 2. Select the user for whom you wish...

02/07/2025 19:46:06

How to generate reports in Compliant Archiving

How to generate reports in Compliant ArchivingSynopsisThis guide will show you how to create and manage reports in Compliant Archiving.PrerequisiteYou must have a Compliant Archiving account with Sherweb.You must log in as a reviewer or super reviewer user.How toFrom a web browser1. Log in to the...

01/07/2025 19:13:22

How to get ADSync log files

How to get ADSync log filesSynopsisHow to get ADSync log files.PrerequisiteYou must have a server or forest with Active directory*. *AD Sync is compatible with Windows Server 2003 and 2008, 32-bit and 64-bit versions. The domain version can either be 2003 or 2008, native or mixed mode. ...

02/07/2025 19:46:07

How to give a user full access to another user’s mailbox

How to give a user full access to another user’s mailboxSynopsisThis guide will show you how to give a user full access on another user’s mailbox.PrerequisiteA Sherweb hosted Exchange accountHow to1. Open the Control Panel. 2. Click on the name of the user you would like to share mailbox.&nb...

02/07/2025 19:46:08

How to give administrator permissions to a user in the Control Panel

How to give administrator permissions to a user in the Control PanelSynopsisHow to give administrator permissions to a user in the Control Panel.PrerequisiteYou must have a Sherweb Hosted Exchange account.How to1. Log into the Control Panel. 2. Select the user to whom you wish to grant admin...

02/07/2025 19:46:10

How to import a contacts list

How to import a contacts listSynopsisThis guide will show you how to import a contacts list into your organization through the Control PanelPrerequisiteA Sherweb Hosted Exchange account Note: This procedure is a step in the process of manually migrating messaging accounts from another hostin...

02/07/2025 19:46:11

How to import a distribution list in Hosted Exchange through the Control Panel

How to import a distribution list in Hosted Exchange through the Control PanelSynopsisThis guide will show you how to import a distribution list in Exchange through the Control Panel.PrerequisiteA Sherweb Hosted Exchange account Note: An equivalent procedure for importing contacts also exist...

02/07/2025 19:46:12

How to import a pst file in Outlook

How to import a pst file in OutlookSynopsisHow to import a pst file in OutlookApplicable toAll Sherweb hosted Exchange accounts.PrerequisiteYou must have a Sherweb hosted Exchange accountHow to1. Open Outlook 2. Go to File -> Open & Export -> Import/Export. 3. Select Import fr...

01/07/2025 19:17:28

How to import a user list in the Control Panel

How to import a user list in the Control PanelSynopsisHow to import a user list in the Control PanelPrerequisiteYou must have a Sherweb Hosted Exchange account.How to1. Log into the Control Panel. 2. Click on Import users, located in the Users section under Tasks.  3. Click on Down...

02/07/2025 19:46:13

How to import PST files into user mailboxes

How to import PST files into user mailboxesSynopsisHow to import your PST files into your user mailboxesPrerequisiteYou must have an Exchange account with Sherweb.Note: The PST Import tool will not work for POP accounts.How to1) Log in to the Control Panel. 2) Click on Import data in th...

02/07/2025 19:46:15

How to install ADSync on your server

How to install ADSync on your serverSynopsisHow to install ADSync on your server.PrerequisiteA server or forest with Active directory. AD Sync is compatible with Windows Server 2003 and 2008, 32-bit and 64-bit versions. The domain version can either be 2003 or 2008, native or mixed mode. ADS...

02/07/2025 19:46:16

How to install the Compliant Archiving Outlook plug-in (Global Relay)

How to install the Compliant Archiving Outlook plug-in (Global Relay)SynopsisThis guide will show you how to install the Compliant Archiving Outlook plug-in. The plug-in is used to perform searches of your archived data directly in your Outlook client.PrerequisiteYou must have a Compliant Archivi...

01/07/2025 19:20:27

How to log in to Compliant Archiving

How to log in to Compliant ArchivingSynopsisThis guide will show you how to access your Compliant Archiving account.PrerequisiteYou must have a Compliant Archiving account with Sherweb.How toFrom a web browser:1. Go to this URL: https://archiver.globalrelay.com/ and enter your user ID. Click on N...

01/07/2025 19:21:12

How to manage the organization anti-spam settings

How to manage the organization anti-spam settingsSynopsisHow to manage the organization anti-spam settingsPrerequisiteYou must have a Sherweb hosted Exchange accountHow toLog into the Exchange Control Panel. Click Edit anti-spam options, located in the Spam filtering section. If yo...

02/07/2025 19:46:17

How to manage your anti-spam settings

How to manage your anti-spam settingsSynopsisHow to manage your anti-spam settingsPrerequisiteYou must have an Exchange account with SherwebHow toLog into the Exchange Control Panel. Click Edit anti-spam options, located in the Spam filtering section.Mark as SpamAll incoming emails pass...

02/07/2025 19:46:18

How to manage your DNS settings in the Control Panel

How to manage your DNS settings in the Control PanelSynopsisThis guide will help you manage your DNS settings via the Control Panel.PrerequisiteYou must have a Hosted Exchange account with Sherweb.You must point your NS records to Sherweb or the internet will not know to use the records you setup...

02/07/2025 19:46:19

How to migrate public folder data from another provider to Sherweb (Exchange 2016)

How to migrate public folder data from another provider to Sherweb (Exchange 2016)SynopsisThis guide will show you how to migrate public folder data from another provider to Sherweb.Prerequisitea hosted Exchange 2016 account with Sherwebowner permissions on the former provider's public folder dat...

02/07/2025 19:46:20

How to modify or delete a distribution list

How to modify or delete a distribution listSynopsisThis guide explains how to modify (add/remove members; set moderation /delivery restrictions) or delete a distribution list through the Control Panel.PrerequisiteYou must have a Sherweb hosted Exchange accountHow to1. Log in to the Control Panel....

02/07/2025 19:46:21

How to open a mailbox shared folder in OWA 2016

How to open a mailbox shared folder in OWA 2016SynopsisThis article explains how to open a mailbox shared folder in OWA 2016.PrerequisiteYou must have a Sherweb hosted Exchange 2016 account.Note: • Only default mail folders (Inbox, Sent Items, Drafts, etc.) can be shared for an Exchange 2016...

01/07/2025 19:25:25

How to open another user's folders in Outlook

How to open another user's folders in OutlookSynopsisHow to open another user's folders in Outlook.PrerequisiteYou must have OutlookYou must have access permissions**Please refer to the FAQ : How to share my Outlook folders.How to1) Open Outlook. 2) Click on File.  3) Click on the ...

02/07/2025 19:49:26

How to point MX records to Sherweb

How to point MX records to SherwebSynopsisHow to point MX records to SherwebPrerequisiteYou must have a Sherweb hosted Exchange accountHow toNote: You should only point your MX records to Sherweb if all your users are using Sherweb. If you have 40 or more users with us, you should seriously consi...

02/07/2025 19:49:27

How to prevent Outlook from connecting to the wrong Autodiscover server when you have a website managed on CPanel

How to prevent Outlook from connecting to the wrong Autodiscover server when you have a website managed on CPanelSynopsisThis guide explains how to correct an issue where your Autodiscover is redirecting to an .xml file on the wrong server, your website is managed on cPanel and you use the same d...

02/07/2025 19:49:28

How to recover deleted items in Outlook

How to recover deleted items in OutlookSynopsisThis article explains how to recover deleted items from your Exchange mailbox using Outlook.PrerequisiteYou must have a Sherweb hosted Exchange account.How to1. Open Outlook. 2. Select the folder where the items you want to recover were original...

01/07/2025 19:27:56

How to recover deleted items in Outlook Web App 2016

How to recover deleted items in Outlook Web App 2016SynopsisThis article explains how to recover deleted items from your Exchange 2016 mailbox using OWA 2016.PrerequisiteYou must have a Sherweb hosted Exchange 2016 account.How to1. Log on to your mailbox using OWA (https://webmail14.sherwebcloud....

01/07/2025 19:28:36

How to remove an email alias from an Exchange user account

How to remove an email alias from an Exchange user accountSynopsisThis guide will show you how to remove an email alias from an Exchange user account.Prerequisite A Sherweb hosted Exchange accountHow toLog in to the Control Panel. Under your organization, select the user you would like ...

02/07/2025 19:49:29

How to repair the Outlook autocomplete cache

How to repair the Outlook autocomplete cacheSynopsisThis guide will show you how to repair the Outlook autocomplete cache.PrerequisiteA Sherweb hosted Exchange account.How toIt may happen that the Autocomplete Cache gets corrupted with the following symptoms:an e-mail address added to the autocom...

01/07/2025 19:29:55

How to reset a password in the Compliant Archiving

How to reset a password in the Compliant ArchivingSynopsisThis guide will show you how to reset a password in the Compliant Archiving.PrerequisiteYou must have a Compliant Archiving account with Sherweb.How toFrom a computer’s web browser1. Log into the Compliant Archiving (Global Relay) web appl...

01/07/2025 19:30:34

How to search for spam in the Control Panel

How to search for spam in the Control PanelSynopsisThis guide will show you how to search for spam messages in the Control Panel.Prerequisitea Sherweb hosted Exchange accountHow toLog in to the Control Panel.Click on Search spam, located in the Spam filtering section, under Tasks. ...

02/07/2025 19:49:30

How to search messages in Compliant Archiving

How to search messages in Compliant ArchivingSynopsisThis guide will show you how to search for messages in Compliant Archiving.PrerequisiteYou must have a Compliant Archiving account with Sherweb.How toFrom a web browser1. Log into the Compliant Archiving (Global Relay) interface. 2. There ...

01/07/2025 19:31:54

How to send an email from a distribution list

How to send an email from a distribution listSynopsisThis procedure explains how to send an email from a distribution list.PrerequisiteYou must have a Sherweb hosted Exchange accountHow toNote: Sending an email as a distribution list is not possible, unless you do some reconfiguration.This proced...

02/07/2025 19:49:32

How to send an email from an alias address (Exchange 2016 or 2019)

How to send an email from an alias address (Exchange 2016 or 2019)SynopsisThis procedure explains how to send an email from one of your Exchange 2016 or 2019 account aliases.PrerequisiteYou must have a Sherweb 2016 or 2019 hosted Exchange accountHow toNote: All emails sent to your aliases are for...

02/07/2025 19:49:33

How to send email from a distribution list

How to send email from a distribution listSynopsisThis procedure explains how to send an email from a distribution list.PrerequisiteA Sherweb hosted Exchange accountA Forward mailbox availableHow toNote: Sending an email as a distribution list is not possible, unless you do some reconfigurat...

02/07/2025 19:49:34

How to send emails from multiple FROM addresses in Outlook

How to send emails from multiple FROM addresses in OutlookSynopsisThis guide will show you how to send emails as different accounts in Outlook.PrerequisiteOutlookA Sherweb hosted Exchange accountHow toOutlook only allows one Exchange account to be created per Outlook Profile, so here is a workaro...

02/07/2025 19:49:35

How to set up a disclaimer message in the Control Panel

How to set up a disclaimer message in the Control PanelSynopsisHow to set up a disclaimer message in the Control Panel.PrerequisiteYou must have a Sherweb Hosted Exchange account.You must purchase the Disclaimer service with Sherweb.How to1) Log into the Control Panel. 2) Click on Edit Discl...

02/07/2025 19:49:36

How to set up email on Android with ActiveSync

How to set up email on Android with ActiveSyncSynopsisThis general guide will help you configure your Exchange account on an Android device using ActiveSync.Prerequisite You must have:a Sherweb Exchange account with ActiveSync enabledan Android devicean internet connection (Cellular data or ...

02/07/2025 19:49:37

How to set up your domain type when you are using a 3rd party spam filter

How to set up your domain type when you are using a 3rd party spam filterSynopsisHow to set up your domain type when you are using a 3rd party spam filter.PrerequisiteYou must have an Exchange account with Sherweb.External spam filters usually require users to point their MX records to their serv...

02/07/2025 19:49:38

How to setup 3rd party archiving

How to setup 3rd party archivingSynopsisHow to setup 3rd party archivingPrerequisiteYou must have a 3rd party archiving account with Sherweb.How to1) Log into the Control Panel. 2) Click on Manage Services.  3) Check the box next to Archiving and select Third-Party Archiving.&...

02/07/2025 19:49:39

How to use a public-contacts folder as an address book

How to use a public-contacts folder as an address bookSynopsisThis guide will show you how to use a public-contacts folder as an address book.PrerequisiteA Sherweb hosted Exchange account.Public folders enabled in the Control Panel.OutlookHow toOpen Outlook.Click on Folder List.Right-click o...

02/07/2025 19:49:45

How to use the Outlook Repair Tool

How to use the Outlook Repair ToolSynopsisHow to use the Outlook Repair Tool.PrerequisiteYou must have an existing pst backup file.How to 1. Open a browser window to this location: http://support.microsoft.com/kb/272227 2. Follow the instructions found under either the Fix it for m...

01/07/2025 19:45:03

How to use the Sherweb archiver

How to use the Sherweb archiverSynopsisThis guide explains the basic functions of the Sherweb ArchiverPrerequisiteYou must have an email archiving account with Sherweb. How to Logging in The Archiver URL is found in the Sherweb Control Panel in the URLs section under HOSTING ADMINI...

02/07/2025 19:49:46

How to validate a domain name in the Exchange Control Panel

How to validate a domain name in the Exchange Control PanelSynopsisThis guide will explain how to validate a new domain name in the Exchange Control PanelPrerequisiteYou must be an administrator in the Sherweb Exchange Control Panel When a new domain name is added in the Sherweb Control Pane...

01/07/2025 19:46:29

How to view Office documents in Outlook Web App 2016

How to view Office documents in Outlook Web App 2016SynopsisThis guide will help you to preview Word, Excel and PowerPoint documents directly in Exchange 2016’s OWAPrerequisiteYou must have a Sherweb hosted Exchange 2016 account.How toLog into OWA. Click here to learn how.  In your Inbo...

02/07/2025 19:49:47

In-house archiving migration during the HEX project

In-house archiving migration during the HEX project S14 currently creates new archive in Archiving12S19 currently creates new archive in Archiving05 There are 3 possible scenarios:Scenario 1: Client on S05 migrating to S19 and is archived in archiving05.sherwebcloud.comOnce the cutover ...

01/07/2025 19:47:47

Minimum requirements (Exchange 2016)

Minimum requirements (Exchange 2016)SynopsisThis guide will give you a list of the minimal requirements for Exchange 2016.PrerequisiteYou must have a Sherweb 2016 hosted Exchange account.How toTo take advantage of all the benefits of our hosted Exchange offer, we highly recommend installing the f...

01/07/2025 19:48:23

Minimum requirements (Exchange 2019)

Minimum requirements (Exchange 2019)SynopsisThis guide will give you a list of the minimum requirements for Exchange 2019.PrerequisiteYou must have a Sherweb 2019 hosted Exchange account.How toTo take advantage of all the benefits of our hosted Exchange offer, we highly recommend installing the f...

01/07/2025 19:48:58

What IMAP settings to use

What IMAP settings to useSynopsisThese are the settings you would use to setup alternative mail clients or SMTP devices such as Fax, Scanner or Printers. Authentication is required, so a mailbox is necessary and the device should support SSL or TLS encryption.PrerequisiteYou must have a Sherweb h...

02/07/2025 19:49:48

What is greylisting

What is greylistingSynopsisThis guide explains what greylisting is and how it is set at Sherweb.PrerequisiteYou must have an Exchange account with SherwebHow toWhat it isGreylisting is a recognized and effective tool used to fight spam. It critically limits the amount of emails our servers accept...

01/07/2025 19:50:11

What POP settings to use

What POP settings to useSynopsisThese are the settings you would use to setup alternative mail clients or SMTP devices such as Fax, Scanner or Printers. Authentication is required, so a mailbox is necessary and the device should support SSL or TLS encryption.PrerequisiteYou must have a Sherweb ho...

02/07/2025 19:49:49

What to do if an import job fails

What to do if an import job failsSynopsisWhat to do if an import job failsPrerequisiteYou must have an Exchange account with Sherweb.How to1) If the PST import tool returns Failed as the status of a PST file import, click on Retry.  2) If Retry fails, select Pause and the...

02/07/2025 19:49:50

What to do when you receive a good email in your Junk folder that has been tagged as SPAM

What to do when you receive a good email in your Junk folder that has been tagged as SPAMSynopsisThis guide will show you what to do if you receive an email in your Junk folder which has been tagged as SPAM.PrerequisiteA Sherweb hosted Exchange account.How toIf you receive an email in your mailbo...

01/07/2025 19:52:03

What to do when you receive spam in your inbox that has not been tagged as SPAM

What to do when you receive spam in your inbox that has not been tagged as SPAMSynopsisThis guide will show you what to do if you receive a SPAM in your inbox that was not tagged as SPAM.Prerequisite a Sherweb hosted Exchange accountHow toIf you receive an untagged SPAM email in your Inbox, ...

01/07/2025 19:52:41

Why it is impossible to set up a catch-all email address on Exchange

Why it is impossible to set up a catch-all email address on ExchangeSynopsisWhy you can't set up a catch-all email address on Exchange.Applicable toAll Sherweb hosted Exchange accounts.Sherweb does not support catch-all emails on Exchange. Here are a few reasons for this:Catch-all emails can grea...

01/07/2025 19:53:18

Why it is impossible to use a public domain like Yahoo or Gmail as a Sherweb email address

Why it is impossible to use a public domain like Yahoo or Gmail as a Sherweb email addressSynopsisThis guide will tell you why you cannot use a public domain like Yahoo or Gmail as your email address with Sherweb.Applicable toAll Sherweb hosted Exchange accounts.ExplanationThe issue is not so muc...

01/07/2025 19:53:54

Why the 1000-email daily limit

SynopsisWhy we have a daily email limit.Applicable toAll Sherweb hosted Exchange accounts.ExplanationAs a provider of hosted Exchange business email services, Sherweb must limit to 1,000 the number of emails sent by a single user in a 24-hour period of time. It is important to understand tha...

01/07/2025 19:54:30

How to setup the ADSync job

How to setup the ADSync jobSynopsisHow to setup the ADSync job.PrerequisiteMake sure you have followed the steps in the How to install ADSync on your server(s) guide first.Make sure the defaultuser@your-domain.com user is able to connect to our Control Panel.Make sure all your Active Directo...

02/07/2025 19:49:40

How to share mailbox folders (Exchange 2016)

How to share mailbox folders (Exchange 2016)SynopsisThis article explains how to share folders in OWA 2016.PrerequisiteYou must have a Sherweb hosted Exchange 2016 account.Note:• Only default mail folders (Inbox, Sent Items, Drafts, etc.) can be shared for an Exchange 2016 account.• Microsoft has...

01/07/2025 19:38:51

How to share my Outlook folders

How to share my Outlook foldersSynopsisHow to share Outlook folders.PrerequisiteYou must have OutlookYou must have a SherWeb hosted Exchange accountHow to1) Open Outlook. 2) Click on Folder Permissions located in the Folder header of the ribbon.  3) Click on Add. &nb...

02/07/2025 19:49:42

How to sync your email with the iOS mail app

How to sync your email with the iOS mail appSynopsisThis guide explains how to sync your email on an iPhone or iPad using the iOS mail appPrerequisiteYou must have an Exchange account with Sherweb Your account must be enabled for ActiveSyncHow toStep 1: Add your accountOn your device, tap Se...

01/07/2025 19:40:09

How to turn on Junk email filtering in OWA 2016

How to turn on Junk email filtering in OWA 2016SynopsisIf spam emails are being delivered to your inbox instead of your junk email folder, you should check if junk email filtering is enabled in OWA. This guide explains how to do just that.PrerequisiteYou must have a hosted Exchange 2016 account w...

02/07/2025 19:49:43

How to turn Out-of-Office replies on or off in Outlook for Windows

How to turn Out-of-Office replies on or off in Outlook for WindowsSynopsisThis article shows how to turn out-of-office automatic replies on or off for your Exchange account using Outlook.Turn the Out-of-Office automatic replies offPrerequisiteA Sherweb hosted Exchange accountThe Outlook client is...

01/07/2025 19:41:26

How to turn Out-of-Office replies on or off in OWA (Exchange 2016)

How to turn Out-of-Office replies on or off in OWA (Exchange 2016)SynopsisThis article shows how to turn out-of-office automatic replies on for your Exchange 2016 account using OWAPrerequisiteA Sherweb hosted Exchange 2016 accountHow to1. In Outlook Web App, click on the Options icon (gear icon)....

01/07/2025 19:42:07

How to turn Out-of-Office replies on or off in the Control Panel

How to turn Out-of-Office replies on or off in the Control PanelSynopsisThis article shows how to turn out-of-office automatic replies on for an Exchange account using the Control Panel.PrerequisiteA Sherweb hosted Exchange accountYou must be an administrator of your organization How to1. In...

02/07/2025 19:49:44