How can we help you today?
André Langevin
Support Team Lead
since 2011
Knowledge Base
Business Apps
Letsignit
2 articlesQuickHelp Online Learning
5 articles- How to import users into QuickHelp
- Is QuickHelp only available in English?
- What are the best practices for managing QuickHelp?
- Where can I find the QuickHelp Support Center and Configuration Guides?
- Why haven't I received any email notifications from QuickHelp?
Infrastructure
Broadcom (VMware) software and licenses
2 articles- How Do I Find My ERP Number for VMWare/Broadcom?
- How to get your Broadcom (VMware) software and licenses with Sherweb
ConnectSecure
2 articlesHarmony SASE (Perimeter 81)
2 articlesMicrosoft Azure
11 articles- Azure – Unable to view Reserved Instances
- Azure Billing FAQ
- Azure Virtual Desktop (AVD) - Image Update and Deployment
- Azure: Partner Earned Credits Eligibility (PEC)
- Domain controller admin password reset
Nerdio
5 articles- All Support for Nerdio Go Directly Through Nerdio
- Error messages and explanations when linking Nerdio Manager for MSP (NMM) with Sherweb
- How to link Nerdio Manager for MSP (NMM) with Sherweb
- Identify the auto-generated URL to access NERDIO MANAGER
- Nerdio Manager for MSP (NMM) Billing Guide
Performance Cloud VMware (NSX-T)
53 articles- Add a standalone OpenVPN server using a pfSense virtual machine in Performance Cloud VMware (NSX-T)
- Configure Badges to filter Virtual Machines with Performance Cloud VMware (NSX-T)
- Configure virtual machine backups with Performance Cloud VMware (NSX-T)
- Connectivity issues for a domain controller in Performance Cloud VMware (NSX-T)
- Create CSR and Install SSL Certificate – IIS Windows server
Wasabi Hot Cloud Storage
16 articles- Download files from the console on Cloud Object Storage Powered by Wasabi
- Enable Bucket Replication on Cloud Object Storage Powered by Wasabi
- How to create a bucket on Cloud Object Storage Powered by Wasabi
- How to create a policy to enable Multi-factor Authentication (MFA) for non-Administrator users on Cloud Object Storage powered by Wasabi
- How to create groups and assign policies for Cloud Object Storage powered by Wasabi
Office Protect
Advanced Report
7 articles- Advanced Report – Create a new report
- Advanced Report - Custom Reports
- Advanced Report - How to update Office Protect Permissions
- Advanced Report - My reports are missing data
- Advanced Report - Report Failure Reasons
General
14 articles- [NEW] CSP Compliance
- Before you setup Office Protect
- Change Display Language
- How to contact Office Protect support
- How to receive fewer emails from Office Protect
Integrations
4 articles- Autotask Integration
- Autotask Integration - Generate username and secret
- ConnectWise - Generate public and private API Keys
- ConnectWise Integration
MFA Audit
2 articlesMonitoring
31 articles- Configuring the Monitor in Office Protect
- How to create a rule to automatically ignore events
- How to define who receives Alerts and Digests in Office Protect
- How to investigate Office Protect alerts: Microsoft 365 Audit Logs
- How to receive Alerts and Digests in Teams
Other
Account Manager - Billing
15 articles- Explanation for the Account Manager sections
- How billing works for a Resellers account (Resellers 2013)
- How billing works with Sherweb’s Archiving solution
- How to add a credit card
- How to cancel an account
Account Manager - DNS configuration
8 articles- How to add a DNS zone
- How to add a service
- How to delete a DNS zone
- How to delete a record from a DNS zone
- How to Edit the Hosts File (Mac)
Legal
3 articlesPartner Portal
7 articles- Enable Multi-Factor Authentication (MFA)
- FIM (Federated Identity Management)
- How to create your vendor account with Sherweb’s new vendor management feature
- How to purchase a Perpetual License with Sherweb
- How to view your organizations for a specific Vendor using the Vendors Management feature
Productivity
Google Workspace
3 articles- Dropsuite - Google Workspace Initial Configuration (Admin)
- Dropsuite - Google Workspace Journal Configuration for All Users
- Dropsuite - Journal Configuration for User Groups in Google Workspace
Microsoft 365 | Dynamics 365
13 articles- How billing works for Sherweb Microsoft 365
- How to download perpetual licenses software and license keys
- How to manage your OneDrive for Business storage
- How to synchronize email with Dynamics 365
- M365 - Add conditional access policy exception to support partners
Microsoft Hosted Exchange
106 articles- Backup and Permanently Deleted Items Retention policies for Hosted Exchange
- Finding your Exchange Control Panel
- How to access a Mailbox from a Web browser (Exchange)
- How to access a public folder via OWA (Exchange 2016)
- How to access a resource mailbox (equipment or room)
Security, Backup and Compliance
Acronis Cyber Protect Cloud
2 articlesAcronis Online Backup
32 articles- 1. How to add a Microsoft 365 organization with the Cloud Agent
- 10. Backing Up Microsoft 365 Teams
- 11. Recovering Microsoft 365 Teams
- 2. Backing up Exchange Online Mailboxes
- 3. Recovering entire Microsoft 365 mailboxes
Bitdefender antivirus
6 articles- Bitdefender – How can I see my license usage?
- Bitdefender – How can I set up alerts for malware outbreaks?
- Bitdefender – How to activate your Bitdefender admin account
- Bitdefender – How to enable 2FA in GravityZone
- Bitdefender – Licensing FAQs
Dropsuite
6 articles- Dropsuite - Audit Logs
- Dropsuite - Exchange Configuration Guide
- Dropsuite - FAQs
- Dropsuite - Finding your Journaling SMTP Mailbox Address
- Dropsuite - How to find an Archive ID
HacWare
3 articlesHarmony Email & Collaboration (Avanan)
2 articles- Harmony Email & Collaboration (Avanan): Onboarding guide
- How Harmony Email & Collaboration (Avanan) billing works
M365 backup powered by Veeam
28 articles- Adding Delegated Backup Operators for self-service - EN
- Email parsing of backup reports with M365 backup powered by Veeam
- Explanations on billing for M365 backup powered by Veeam
- How to configure the impersonation role on Microsoft Exchange Online for M365 backup powered by Veeam
- How to create required security groups in Microsoft Entra ID for M365 backup powered by Veeam
Malwarebytes
2 articlesNordPass
3 articlesProofpoint
14 articles- How Proofpoint billing works
- How to Add Domain Aliases in Proofpoint
- How to Add or Remove a User in Proofpoint
- How to Change your Proofpoint Account Password
- How to Check Message Logs in Proofpoint
SentinelOne
9 articles- How to reset a non-SSO SentinelOne user's password
- SentinelOne Onboarding Guide
- SentinelOne Recommended Policy Settings
- SentinelOne: How to modify site licenses
- SentinelOne: Mapping sites to Partner Portal organizations
Veeam services
26 articles- Cancel the Veeam License Rental and Veeam Cloud Connect services (including a Trial period)
- Configure notification settings in the Veeam Service Provider Console with Sherweb
- Connect Veeam Backup & Replication (VBR) with the Veeam Service Provider Console (VSPC) with Sherweb
- Create a Veeam management agent in the Veeam Service Provider Console (VSPC) with Sherweb
- Create and assign a license for Veeam Backup & Replication (VBR) using the Pulse plugin in the Veeam Service Provider Console (VSPC) with Sherweb
Voice over IP (VoIP) | Cloud PBX
Advanced Features
6 articles- Directed call pickup
- Group call pickup
- Group paging
- How to use outgoing faxing with VoIP
- Intercom call / Voice call
Basic Functionality
5 articles- Call Screening/Blocking Phone Numbers
- Caller ID blocking
- Making a conference call
- Putting a call on hold
- Transferring a phone call
Getting Started
5 articles- 911 Emergency Services
- Making a phone call
- Plugging in your deskphone
- Receiving a phone call
- Setting up your personal voicemail box
Managed Team Voice
3 articles- Managed Teams Voice: Billing
- Managed Teams Voice: Onboarding guide
- Managed Teams Voice: Scope of Support
Other
10 articles- Call Parking
- Caller ID with Samsung Phones (Hiya or SMART)
- Create orders using the Cloud PBX Wizard
- Domestic and international calling using Cloud PBX
- How to deal with call quality issues