Thank you for choosing Sherweb as your HacWare provider! This guide will help you get started with provisioning, managing tenants, and understanding billing as a Sherweb partner.
What is HacWare?
HacWare is an AI-driven security awareness platform designed to help businesses strengthen their cybersecurity. It integrates advanced security measures into training programs, helping protect users from online threats without impacting productivity.
Key capabilities include:
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Automated phishing simulations
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Micro-trainings
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AI-powered risk insights
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Compliance-ready reporting
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Multilingual training material
Getting started with HacWare
Your partner account is created in the HacWare Management Portal during the initial provisioning process. You will receive an email with instructions to access the portal, where you can begin provisioning customers.
To get started, visit HacWare's MSP Resource Center, which includes onboarding guides and platform documentation.
Note: The Management Portal is available in English only. However, the end-user portal and training tools are available in French and seven other languages.
How can I manage customers?
You can deploy new customers directly from the Management Portal.
To add a tenant:
1. Click Add Tenant from the Tenant Accounts tile.
2. Choose the tenant’s email platform (Microsoft 365, Google Workspace, or No email integration).
3. Click Start Free Trial under the Free tile.
Each tenant has its own dashboard, training settings, and reporting tools.
How will HacWare be billed?
For complete details on billing frequency, license requirements, pricing tiers, and usage measurement, please refer to the HacWare Billing Guide.
Are free trials available?
Yes. 14-day trials are available in the Management Portal and will auto-convert to the paid Phish Plus offer unless a different offer is selected before the end of the trial.
Are NFR (not-for-retail) accounts available?
No. NFR licenses are not available. However, three demo accounts are built into each MSP Management Portal.
To access them, scroll down to the Demo Accounts tile in your portal.
Can I transfer my existing HacWare tenant to Sherweb?
Yes. You can transfer in you existing HacWare tenant, as well as customers you've won from other HacWare resellers. Read about HacWare transfer-ins here.
How do I contact support?
Sherweb is your first line of support.
Please visit our Support Site, or contact us via email, chat, or phone.