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Getting started with Trend Micro

Thank you for choosing Sherweb as your Trend Micro provider! Trend Micro’s unified cybersecurity platform, Vision One, is designed to simplify threat detection, response, and risk management. With powerful features like Extended Detection and Response (XDR), Attack Surface Risk Management (ASRM), and Cyber Risk Exposure Management (CREM), the platform helps MSPs proactively identify vulnerabilities, correlate threats across environments, and translate technical risks into business impact.


Trend Vision One also offers multi-tenant management, flexible credit-based licensing—including complimentary NFR credits—and seamless protection for endpoints and cloud workloads. Backed by decades of threat intelligence and AI innovation, it empowers your team to streamline operations, automate response workflows, and stay ahead of evolving threats. For more in-depth details of Trend Vision One features, feel free to browse the Trend Micro knowledge base found here.

 

You can also learn more at Trend Vision One.

How can I manage customers?

You can learn how to access and manage customer accounts here.

 

How will Trend Micro be billed?

Read about Trend Micro billing here.

 

Are free trials available?

Yes, free trials are available.

  • Trials are 30 days long and can be extended by an additional 30 days if needed with the Vision One console.

    • To extend a trial for another 30 days you can select the 3 dots on the far right-hand side of the client organization, and then “Extend trial by 30 days”.

  • To switch a trial to a paid license, select the 3 dots on the far right-hand side of the client organization, and then “Start paid license”

  • If a trial has not been switched to paid after 30 days the account will be deactivated.

  • Learn about available trials, duration and activation methods here.

  • Learn about switching between free trials and paid licensing here.

 

Are NFR (not-for-resale) accounts available?

Yes, an NFR account is available.

  • Each NFR account will have 8000 credits allocated to it. These credits are intended for internal use only.

  • Any usage beyond the 8000 credit allocation will be subject to standard changes.

  • There is a limit of 1 NFR account per partner.

How do I contact support?

As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.