HelpGhost Onboarding

HelpGhost is a full‑stack AI support platform designed specifically for Managed Service Providers (MSPs). Its purpose is simple: eliminate repetitive Level 1 tickets, increase technician efficiency, and turn every fix into long‑lasting, searchable knowledge. Built to slot directly into your existing PSA and documentation stack, HelpGhost helps MSP teams deliver faster resolutions, reduce workload, and scale without adding headcount. HelpGhost’s platform is powered by two core components:

• Hero – assists technicians inside the PSA with instant answers, AI‑generated responses, and automated admin tasks.

• Scholar – automatically captures knowledge from tickets, documentation sources, and historical resolutions, ensuring your knowledge base always stays current.
   

Together, these components create a “self‑improving support loop” that frees your team to focus on higher‑value, billable, and strategic work.

To learn more about HelpGhost you can visit their website here.

How will HelpGhost be billed?

You can read about HelpGhost billing here.

Are free trials available?

Yes, free trials are available.

• A 30 day free trial will be activated automatically upon account creation.

• When 30 days has been completed, the trial with auto-convert to paid.

Are NFR (not-for-resale) accounts available?

No, HelpGhost does not offer NFR accounts.

How do I contact support?

As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.