Getting Started

911 Emergency Services

911 Emergency ServicesSynopsisThis guide explains the 911 limitations of VoIP compared to a traditional phone servicePrerequisiteYou must be a Sherweb VoIP Cloud Services user.How to911 emergency services over VoIP has certain limitations compared to traditional phone service. With traditional ph...

7/1/2025 4:28:17 PM

Making a phone call

Making a phone callSynopsisThis guide explains how to make a phone call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toYou do not need to dial 9 to make an outside call. You also do not need to dial 1 before a “long distance” number.Simply dial the 10 digit nu...

7/1/2025 4:28:53 PM

Plugging in your deskphone

Plugging in your deskphoneSynopsisThis guide will explain how to plug in your VoIP / Cloud PBX deskphone.PrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toAll phones should be pre-programmed and simply need to be plugged in to the network. Un-package the phone and plug the INTE...

7/17/2025 1:22:08 PM

Receiving a phone call

Receiving a phone callSynopsisThis guide explains how to answer a phone call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toWhen the phone rings, you can answer the call by picking up the handset or pressing the Speaker phone button.You can also adjust the vol...

7/1/2025 4:30:06 PM

Setting up your personal voicemail box

Setting up your personal voicemail boxSynopsisThis guide explains how to set up your personal voicemail boxPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toUnless requested otherwise, every phone has its own personal mailbox. When you login for the first time, it’s very import...

7/1/2025 4:30:43 PM