Getting Started

911 Emergency Services

911 Emergency ServicesSynopsisThis guide explains the 911 limitations of VoIP compared to a traditional phone servicePrerequisiteYou must be a Sherweb VoIP Cloud Services user.How to911 emergency services over VoIP has certain limitations compared to traditional phone service. With traditional ph...

01/07/2025 16:28:17

Making a phone call

Making a phone callSynopsisThis guide explains how to make a phone call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toYou do not need to dial 9 to make an outside call. You also do not need to dial 1 before a “long distance” number.Simply dial the 10 digit nu...

01/07/2025 16:28:53

Plugging in your deskphone

Plugging in your deskphoneSynopsisThis guide will explain how to plug in your VoIP / Cloud PBX deskphone.PrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toAll phones should be pre-programmed and simply need to be plugged in to the network. Un-package the phone and plug the INTE...

01/07/2025 16:29:30

Receiving a phone call

Receiving a phone callSynopsisThis guide explains how to answer a phone call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toWhen the phone rings, you can answer the call by picking up the handset or pressing the Speaker phone button.You can also adjust the vol...

01/07/2025 16:30:06

Setting up your personal voicemail box

Setting up your personal voicemail boxSynopsisThis guide explains how to set up your personal voicemail boxPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toUnless requested otherwise, every phone has its own personal mailbox. When you login for the first time, it’s very import...

01/07/2025 16:30:43