Self-care Interface

Generate call records

SynopsisThis guide will explain how to generate call records from the Cloud PBX Self-care portal.PrerequisiteYou must have a Cloud PBX account with us and have access to the admin user for that account.How to Log in to the account and navigate to Reports.  Click on TransactionsChoo...

7/17/2025 1:23:00 PM

How to set Music on Hold

How to set Music on HoldSynopsisThis guide explains how to change the Music on Hold for VoIPPrerequisiteYou must be a Sherweb VoIP Cloud Services administrator user.How toAlthough there is pre-set Music on Hold built into the system, some organizations like to have a more personalized sound. You ...

7/1/2025 4:38:31 PM

Installing the Mobyx softphone app on your cellphone

Installing the Mobyx softphone app on your cellphoneSynopsisThis guide explains how to Install the Mobyx softphone app on your cellphonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toWith our app, you can have access to your work extension on your cell phone. You can make and rec...

7/1/2025 4:39:07 PM

Logging on to the online portal

Logging on to the online portalSynopsisThis guide explains how to access the online portal for VoIP / Cloud PBXPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toFrom the online portal, you can see your call logs and recordings, configure your extension on your cell phone, update you...

7/1/2025 4:39:42 PM

Make and receive calls via a web browser

Make and receive calls via a web browserSynopsisThis guide explains how to make and receive calls via a web browserPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toYou can make and receive calls on your computer via the web portal. Click on Keypad located at the top left of th...

7/17/2025 1:23:18 PM

Managing voicemail email notifications for VoIP

Managing voicemail email notifications for VoIPSynopsisThis guide explains how to manage voicemail email notifications for VoIPPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toThere are many ways of receiving / checking your voicemail messages. These options are located in the Exte...

7/17/2025 1:23:30 PM

Managing your voicemail box and settings from the control panel

Managing your voicemail box and settings from the control panelSynopsisThis guide explains how to manage your voicemail box and settings from the control panelPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toFrom the online portal you can:change your voicemail passwordsetup voicema...

7/17/2025 1:23:42 PM

Setting up a conference bridge with VoIP

Setting up a conference bridge with VoIPSynopsisThis guide explains how to set up a conference bridge with VoIPPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toEach user has the ability to create and manage their own conference bridges. These settings are configured in online porta...

7/17/2025 1:24:03 PM

Setting up call forwarding / follow me call

Setting up call forwarding / follow me callSynopsisThis guide explains how to set up call forwarding / follow me callPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toLog in to your online portal and go to CLOUD PBX tab, under Forwarding. From here you configure:how long your e...

7/17/2025 1:24:27 PM