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Getting started with Nerdio

Thank you for choosing Sherweb as your Nerdio provider! Nerdio Manager for MSP is the all-in-one platform for managed service providers (MSPs) to simplify and automate the management and administration of Microsoft cloud services across multiple tenants. Manage virtual desktops, physical devices, and the full Microsoft 365 suite while consolidating vendors, simplifying  operations, and delivering more customer value. 
  

Once the initial provisioning process is completed in Cumulus, you will receive an onboarding email from Sherweb which will include onboarding instructions to access and use Nerdio Manager for MSP as well as useful links & contacts to support your Nerdio journey.  

If you are new to Nerdio, one of our Azure Business Development managers will introduce you to a Nerdio Go-Live Engineer to train and advise you on how to best leverage Nerdio Manager for MSP. 

You can also visit the Nerdio knowledge base (Nerdio Help Center) for additional guidance on onboarding & leveraging Nerdio Manager for MSP. 

How can I manage customers?

You can learn how to manage customer accounts here.

How will Nerdio be billed?

Read about Nerdio billing here.

Are free trials available?

Free trials are unavailable for Nerdio Manager for MSP.

Are NFR (not-for-resale) accounts available?

Nerdio offers NFR or “Internal Use Licenses” (IUL) by offering credits that can be allocated to IUL licenses based on your “PartNERD” Tier.  

Silver Tier 

Gold Tier 

Platinum Tier 

$200 Credit 

$300 Credit 

$500 Credit 

 

For more information on additional Nerdio PartNERD Program benefits, please refer to: MSP PartNERD Program - Nerdio
 

How do IULs work with Nerdio Manager for MSP? 

  1. A partner can designate any one of the Nerdio Manager accounts as an IUL account.

  2. A partner can designate a Nerdio Manager account as an IUL account by selecting Set IUL on the Accounts window:

  3. A partner can designate another Nerdio Manager account as the IUL account at any point.

  4. The ability to designate an account as IUL account is available to MSP Admins only. It is not available to the partner’s MSP Help Desk, MSP Sales, or MSP Billing Admin user roles.

  5. When an IUL account is destroyed, it is up to the partner to designate another account as an IUL. 

    What Is an Internal Use License (IUL)? – Nerdio Help Center 

 

How do I contact support?

As Sherweb is your first line of support, please first visit our support site, or contact us via email, chat or phone.