Performance Cloud VMware - Restore a virtual machine from a backup job


Here is the procedure to restore a virtual machine hosted on Performance Cloud VMware from a backup job.


Backup file encryption

If the backup job is configured with backup file encryption in the backend, you do not have to specify the encryption password to proceed with the restore.

The automatic backup file decryption is performed in the background as encryption keys required to unlock the backup files are available in the configuration database.

Keep option

If you plan to choose the Keep option to create an additional virtual machine based on the VM restore point, please make sure to have enough resources in your virtual Data Center. If needed, add required resources in your account management portal Cumulus.


  1. Login to the Performance Cloud VMware portal using your credentials.
  2.  Go the “Data Protection with Veeam” section.

  3. Go to the VMs tab, select the virtual machine to restore and click on Restore VM…
    • Select the Overwrite option to replace the virtual machine by the VM restore point.
    • Select the Keep option to create an additional virtual machine based on the VM restore point. (See the Notes section above)

    • If the Overwrite option was chosen at step 3:

      • Select the desired recovery point and click on Finish.
      • Optionally, the "Power on VM after restore" option can be enabled to automatically start the virtual machine once the restore is completed.

      • Then, click on Yes to accept to shutdown, to delete and to restore the existing virtual machine with the chosen recovery point.

      • Wait for the restore to complete.

    • If the Keep option was chosen at step 3:

      • The Quick rollback option will be greyd out and not available.
      • Select the desired recovery point and click on Finish.

      • You may get the following error after clicking on Finish:

        If it is the case, the reason is that the virtual machine is not part of a vApp.

        Here is how to fix the situation:

        1. Go back to your Virtual Data Center, select your virtual machine, click on ACTIONS and select Convert to vApp.

        2. Then, specify a name and a description for the new vApp.

        3. Then, proceed again with the restore.
      • Wait for the restore to complete.
      • Once the restore completed, you will see the additional virtual machine in your virtual data center.

      • Before powering up the server, you will have to adjust the network settings as the restore brought all the virtual machine configuration (including the MAC Address and IP address). Powering up the virtual machine after the restore will fail if you do not proceed with the necessary changes. Here is what we suggest:

        1. Power up the restored virtual machine without any network card connected to procced with the following changes:
          • Change the IP address of the virtual machine in the operating system, if you are using static IP addresses.
          • Change the server name, and for Windows servers being members of an Active Directory domain, get the server out the domain.

        2. Remove the network card and create a new one. This way, you will get a new MAC address and you will be able to configure a new IP address.