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André Langevin
Support Team Lead since 2011
Knowledge base
Productivity
Microsoft 365 | Dynamics 365
12
How billing works for Sherweb Microsoft 365
How to download perpetual licenses software’s and license keys
How to manage your OneDrive for Business storage
How to synchronize email with Dynamics 365
M365 - Add conditional access policy exception to support partners
See all 12 articles
Google Workspace
0
Windows 365
3
W365 - Managing Enterprise Users Local Admin Access
W365 - Adding a New user With a License & Cloud PC
W365 - Remote Management Methods for Business Users
Microsoft Hosted Exchange
99
Backup and Permanently Deleted Items Retention policies for Hosted Exchange
Finding your Exchange Control Panel
How to access a Mailbox from a Web browser (Exchange 2016)
How to access a Mailbox from a Web browser (Exchange 2019)
How to access a public folder via OWA (Exchange 2016)
See all 97 articles
Business Apps
Letsignit
2
Letsignit – Deployment Options
Letsignit – SMTP setup for Google Workspace/O365
Nimble
0
QuickBooks Online
0
QuickHelp Online Learning
5
How to import users into QuickHelp
Is QuickHelp only available in English?
What are the best practices for managing QuickHelp?
Where can I find the QuickHelp Support Center and Configuration Guides?
Why haven't I received any email notifications from QuickHelp?
Security, Backup and Compliance
Acronis Online Backup
31
1. How to add a Microsoft 365 organization with the Cloud Agent
10. Backing Up Microsoft 365 Teams
11. Recovering Microsoft 365 Teams
2. Backing up Exchange Online Mailboxes
3. Recovering entire Microsoft 365 mailboxes
See all 31 articles
Acronis Cyber Protect Cloud
2
ACPC: Onboarding guide
How Acronis Cyber Protect Cloud billing works
Bitdefender antivirus
6
Bitdefender – How can I see my license usage?
Bitdefender – How can I set up alerts for malware outbreaks?
Bitdefender – How to activate your Bitdefender admin account
Bitdefender – How to enable 2FA in GravityZone
Bitdefender – Licensing FAQs
See all 6 articles
Dropsuite
14
Dropsuite - Exchange Configuration Guide
Dropsuite - Finding your Journaling SMTP Mailbox Address
Dropsuite - FAQs
Dropsuite - Audit Logs
Dropsuite - Understanding the Review Process
See all 6 articles
M365 backup powered by Veeam
26
Adding Delegated Backup Operators for self-service - EN
Email parsing of backup reports with M365 backup powered by Veeam
Explanations on billing for M365 backup powered by Veeam
How to configure the impersonation role on Microsoft Exchange Online for M365 backup powered by Veeam
How to create required security groups in Microsoft Entra ID for M365 backup powered by Veeam
See all 26 articles
Malwarebytes
1
Malwarebytes Onboarding Guide
Proofpoint
14
How to Change your Proofpoint Account Password
How to Log into the Proofpoint Portal
How Proofpoint billing works
How to Add or Remove a User in Proofpoint
How to Check Message Logs in Proofpoint
See all 14 articles
Protected Trust
0
SentinelOne
8
How to reset a non-SSO SentinelOne user's password
SentinelOne Onboarding Guide
SentinelOne: How to modify site licenses
SentinelOne: Mapping sites to Partner Portal organizations
SentinelOne: Partner Portal and University
See all 8 articles
Veeam services
2
How to manually install the Veeam Backup & Replication license
How to setup your Veeam ProPartner account and use Sherweb as your Veeam Cloud & Service Provider (VCSP)
Veeam Cloud Connect
6
Important notes about Veeam Cloud Connect and maintenance performed by Sherweb
Understand how the usage of the cloud backup repository is affected for Veeam Cloud Connect Backup (VCC-B)
Veeam Cloud Connect Backup (VCC-B) - How to delete backup files from the cloud repository
Veeam Cloud Connect Backup (VCC-B) - How to setup the service provider in Veeam Backup & Replication
Veeam Cloud Connect Backup (VCC-B) - How to view your current storage usage
See all 6 articles
Office Protect
General
11
Before you setup Office Protect
How to contact Office Protect support
How to receive fewer emails from Office Protect
How to recover the Office Protect Azure Application
If I cancel Office Protect, does my Microsoft 365 security revert to the default settings?
See all 11 articles
Advanced Report
7
Advanced Report - Custom Reports
Advanced Report - How to update Office Protect Permissions
Advanced Report - Report Failure Reasons
Advanced Report – Create a new report
Advanced Report - Report History
See all 7 articles
Monitoring
29
Configuring the Monitor in Office Protect
How to create a rule to automatically ignore events
How to define who receives Alerts and Digests in Office Protect
How to investigate Office Protect alerts: Microsoft 365 Audit Logs
How to receive Alerts and Digests in Teams
See all 29 articles
Settings
28
Can I create templates of my own custom settings in Office Protect?
How to apply security settings in Office Protect
How to set up trusted IPs for Office Protect
Office Protect - Settings Overview
Office Protect Settings - Account Passwords Never Expire
See all 28 articles
News
5
Microsoft is deprecating MSOnline
Deprecation of the Office Protect Monitoring User
Office Protect is phasing out Multi-Factor Authentication Setting
Enable Security Defaults becomes Enable MFA
Office Protect - Last updates
Integrations
4
ConnectWise Integration
ConnectWise - Generate public and private API Keys
Autotask Integration
Autotask Integration - Generate username and secret
MFA Audit
2
Everything you need to know about MFA Audit
Send MFA Registration Email Reminder
Voice over IP (VoIP) | Cloud PBX
Getting Started
5
911 Emergency Services
Making a phone call
Plugging in your deskphone
Receiving a phone call
Setting up your personal voicemail box
Basic Functionality
5
Call Screening/Blocking Phone Numbers
Caller ID blocking
Making a conference call
Putting a call on hold
Transferring a phone call
Advanced Features
6
Directed call pickup
Group call pickup
Group paging
How to use outgoing faxing with VoIP
Intercom call / Voice call
See all 6 articles
Self-care Interface
9
Generate call records
How to set Music on Hold
Installing the Mobyx softphone app on your cellphone
Logging on to the online portal
Make and receive calls via a web browser
See all 9 articles
Security Features
2
Location based security
Outbound international call blocking
IPPaaS
1
Sherweb care protection plan
Third Party Integrations
1
Configuring MicroSip
Other
10
Call Parking
Caller ID with Samsung Phones (Hiya or SMART)
Create orders using the Cloud PBX Wizard
Domestic and international calling using Cloud PBX
How to deal with call quality issues
See all 10 articles
Managed Team Voice
3
Managed Teams Voice: Onboarding guide
Managed Teams Voice: Scope of Support
Managed Teams Voice: Billing
Infrastructure
Microsoft Azure
7
Azure Billing FAQ
Azure Virtual Desktop (AVD) - Image Update and Deployment
Microsoft Azure - Outbound SMTP connectivity
Domain controller admin password reset
Provide or reinstate admin privileges on Azure CSP subscriptions
See all 7 articles
Nerdio
4
Error messages and explanations when linking Nerdio Manager for MSP (NMM) with Sherweb
How to link Nerdio Manager for MSP (NMM) with Sherweb
Identify the auto-generated URL to access NERDIO MANAGER
Nerdio Manager for MSP (NMM) Billing Guide
Web Hosting
10
Add a Domain Alias in Plesk
Delete a domain alias
How to add a record to a DNS zone
How to add an auto-responder on your POP3 mailbox
How to add/remove an email alias in Plesk.
See all 9 articles
Performance Cloud VMware (legacy)
47
Add a standalone OpenVPN server using a pfSense virtual machine in Performance Cloud VMware
Connectivity issues for a domain controller in Performance Cloud VMware
Enable content Copy/Paste between VMRC client (console) and Windows/Linux Virtual Machine for Performance Cloud VMware
Error while importing virtual appliance (OVA/OVF) in Performance Cloud VMware
Explanations about warnings and errors when restoring a virtual machine with Performance Cloud VMware
See all 47 articles
Performance Cloud VMware (NSX-T)
52
Add a standalone OpenVPN server using a pfSense virtual machine in Performance Cloud VMware (NSX-T)
Configure Badges to filter Virtual Machines with Performance Cloud VMware (NSX-T)
Configure virtual machine backups with Performance Cloud VMware (NSX-T)
Connectivity issues for a domain controller in Performance Cloud VMware (NSX-T)
Create CSR and Install SSL Certificate – IIS Windows server
See all 52 articles
Cloud Object Storage powered by Wasabi
14
Download files from the console on Cloud Object Storage Powered by Wasabi
Enable Bucket Replication on Cloud Object Storage Powered by Wasabi
How to create a bucket on Cloud Object Storage Powered by Wasabi
How to create a policy to enable Multi-factor Authentication (MFA) for non-Administrator users on Cloud Object Storage powered by Wasabi
How to create groups and assign policies for Cloud Object Storage powered by Wasabi
See all 14 articles
Broadcom (VMware) software and licenses
0
Other
Account Manager - Billing
15
Explanation for the Account Manager sections
How billing works for a Resellers account (Resellers 2013)
How billing works with Sherweb’s Archiving solution
How to add a credit card
How to cancel an account
See all 15 articles
Account Manager - DNS configuration
8
How to add a DNS zone
How to add a service
How to delete a DNS zone
How to delete a record from a DNS zone
How to Edit the Hosts File (Mac)
See all 8 articles
Legal
3
Privacy Notice
The Microsoft Customer Agreement (MCA)
The Microsoft Partner Agreement (MPA)
Midas
16
Configuring Outlook How To:
Error with Google Cloud Project Creation
Find your Godaddy O365 admin users
How to back up and move your mailbox manually
Important Information Links - O365
See all 16 articles
Partner Portal
4
Enable Multi-Factor Authentication (MFA)
FIM (Federated Identity Management)
Roles and permission levels in the Partner Portal (Cumulus)
Remote Desktop support
1
Sherweb desktop support
UserVoice
1
UserVoice – How to leave feedback