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André Langevin
Support Team Lead since 2011
Knowledge base
Account Manager
Billing
15
Explanation for the Account Manager sections
How billing works for a Resellers account (Resellers 2013)
How billing works with Sherweb’s Archiving solution
How to add a credit card
How to cancel an account
See all 15 articles
DNS configuration
8
How to add a DNS zone
How to add a service
How to delete a DNS zone
How to delete a record from a DNS zone
How to Edit the Hosts File (Mac)
See all 8 articles
Archiving - In-house
General
0
Bitdefender antivirus
General
5
Bitdefender – How can I set up alerts for malware outbreaks?
Bitdefender – How to activate your Bitdefender admin account Synopsis
Bitdefender – How to enable 2FA in GravityZone
Bitdefender – Licensing FAQs
Bitdefender – Which agent should I install and what are its roles?
Cloud Object Storage powered by Wasabi
GENERAL
0
Compliant Archiving
General
8
How to add users to Compliant Archiving
How to log in to Compliant Archiving
How to edit the Compliant Archiving settings
How to install the Compliant Archiving Outlook plug-in
How to generate reports in Compliant Archiving
See all 8 articles
Legal
Microsoft Partner Agreement
1
The Microsoft Partner Agreement (MPA)
Privacy Notice
1
Privacy Notice
Sherweb Terms of Service
1
The Microsoft Customer Agreement (MCA)
Microsoft Hosted Exchange | SharePoint | Skype for Business | Lync
General
180
Backup and Permanently Deleted Items Retention policies for Hosted Exchange
Exchange Online Mode Recommendations
Finding your Control Panel
How to access a Mailbox from a Web browser (Exchange 2013)
How to access a Mailbox from a Web browser (Exchange 2016)
See all 180 articles
Microsoft Azure
General
2
Azure Billing FAQ
Azure – WVD Image Update and Deployment
Office Protect
General
11
Before you setup Office Protect
How to contact Office Protect support
How to receive fewer emails from Office Protect
If I cancel Office Protect, does my Microsoft 365 security revert to the default settings?
Ignoring and unignoring events in Office Protect
See all 11 articles
Advanced Report
7
Advanced Report - Custom Reports
Advanced Report - How to update Office Protect Permissions
Advanced Report - Report Failure Reasons
Advanced Report – Create a new report
Advanced Report - Report History
See all 7 articles
Monitoring
22
Configuring the Monitor in Office Protect
How to define who receives Alerts and Digests in Office Protect
How to investigate Office Protect alerts: Microsoft 365 Audit Logs
Office Protect - Monitor Overview
Office Protect Event - Account Deleted
See all 22 articles
Settings
20
Can I create templates of my own custom settings in Office Protect?
How to apply security settings in Office Protect
How to set up trusted IPs for Office Protect
Office Protect - Settings Overview
Office Protect is phasing out Multi-Factor Authentication Setting
See all 20 articles
Online Backup
General
30
1. How to add a Microsoft 365 organization with the Cloud Agent
2. Backing up Exchange Online Mailboxes
3. Recovering entire Microsoft 365 mailboxes
4. Recovering Microsoft 365 mailbox items
5. Backing up OneDrive files
See all 30 articles
Partner Portal
General
3
Enable Multi-Factor Authentication (MFA)
FIM (Federated Identity Management)
Roles and permission levels in the Partner Portal
Performance Cloud
General
13
Adding a new disk to your VM
Expanding the size of your disk
How to access a virtual machine in Performance Cloud using RDP
How to access a virtual machine in Performance Cloud using SSH
How to access the Performance Cloud Portal
See all 13 articles
Backups
2
Guide: Restore a virtual machine’s backup to Performance Cloud
Performance Cloud: Creating a Backup Job for a VM
Performance Cloud VMware
General
34
Enable content Copy/Paste between VMRC client (console) and Windows/Linux Virtual Machine for Performance Cloud VMware
Error while importing virtual appliance (OVA/OVF) in vCloud Director
How to create new users to access the portal and define roles in Performance Cloud VMware
How to get started with Performance Cloud VMware
How to import an OVA/OVF template without using a catalog
See all 34 articles
Proofpoint
General
6
How to Change your Proofpoint Account Password
How to Log into the Proofpoint Portal
How Proofpoint billing works
How to Add or Remove a User in Proofpoint
How to Add Domain Aliases in Proofpoint
See all 6 articles
Protected Trust
General
0
QuickHelp Online Learning
General
5
How to import users into QuickHelp
Is QuickHelp only available in English?
What are the best practices for managing QuickHelp?
Where can I find the QuickHelp Support Center and Configuration Guides?
Why haven't I received any email notifications from QuickHelp?
Remote Desktop support
General
1
Sherweb desktop support
Microsoft 365 | Dynamics 365
General
5
How billing works for Sherweb Microsoft 365
How to manage your OneDrive for Business storage
How to provision Communications Credits with Microsoft
How to synchronize email with Dynamics 365
Multi-Factor authentication in Microsoft 365
Veeam Cloud Connect
General
1
Veeam Cloud Connect - How to view your current storage usage
VoIP | Cloud PBX
Getting Started
5
911 Emergency Services
Making a phone call
Plugging in your deskphone
Receiving a phone call
Setting up your personal voicemail box
Basic Functionality
4
Caller ID blocking
Making a conference call
Putting a call on hold
Transferring a phone call
Advanced Features
6
Directed call pickup
Group call pickup
Group paging
How to setup outgoing faxing with VoIP
Intercom call / Voice call
See all 6 articles
Self-care Interface
9
Generate call records
How to set Music on Hold
Installing the Mobyx softphone app on your cellphone
Logging on to the online portal
Make and receive calls via a web browser
See all 9 articles
Security Features
2
International call blocking
Location based security
IPPaaS
1
Sherweb care protection plan
Third Party Integrations
1
Configuring MicroSip
Other
8
Call Parking
Caller ID with Samsung Phones (Hiya or SMART)
Domestic and international calling using Cloud PBX
How to deal with call quality issues
How to test phone latency and call quality
See all 8 articles
Web Hosting
General
4
How to add a record to a DNS zone
How to add an auto-responder on your POP3 mailbox
How to configure an Incoming Mail Server (POP) in Outlook
How to host a domain name not registered with Sherweb
Domain Name
1
How to renew a domain name already registered with Sherweb