Helpdesk

Billing 15

• Explanation for the Account Manager sections
• How billing works for a Resellers account (Resellers 2013)
• How billing works with Sherweb’s Archiving solution
• How to add a credit card
• How to cancel an account

See all 15 articles

DNS configuration 8

• How to add a DNS zone
• How to add a service
• How to delete a DNS zone
• How to delete a record from a DNS zone
• How to Edit the Hosts File (Mac)

See all 8 articles

General 0

General 5

• Bitdefender – How can I set up alerts for malware outbreaks?
• Bitdefender – How to activate your Bitdefender admin account Synopsis
• Bitdefender – How to enable 2FA in GravityZone
• Bitdefender – Licensing FAQs
• Bitdefender – Which agent should I install and what are its roles?

General 8

• How to add users to Compliant Archiving
• How to log in to Compliant Archiving
• How to edit the Compliant Archiving settings
• How to install the Compliant Archiving Outlook plug-in
• How to generate reports in Compliant Archiving

See all 8 articles

Microsoft Partner Agreement 1

• The Microsoft Partner Agreement (MPA)

Privacy Notice 1

• Privacy Notice

Sherweb Terms of Service 1

• The Microsoft Customer Agreement (MCA)

General 180

• Backup and Permanently Deleted Items Retention policies for Hosted Exchange
• Exchange Online Mode Recommendations
• Finding your Control Panel
• How to access a Mailbox from a Web browser (Exchange 2013)
• How to access a Mailbox from a Web browser (Exchange 2016)

See all 180 articles

General 2

• Azure Billing FAQ
• Azure – WVD Image Update and Deployment

General 9

• Before you setup Office Protect
• How to contact Office Protect support
• How to receive fewer emails from Office Protect
• If I cancel Office Protect, does my Microsoft 365 security revert to the default settings?
• Ignoring and unignoring events in Office Protect

See all 9 articles

Advanced Report 7

• Advanced Report - Custom Reports
• Advanced Report - How to update Office Protect Permissions
• Advanced Report - Report Failure Reasons
• Advanced Report – Create a new report
• Advanced Report - Report History

See all 7 articles

Monitoring 19

• Configuring the Monitor in Office Protect
• How to define who receives Alerts and Digests in Office Protect
• How to investigate Office Protect alerts: Microsoft 365 Audit Logs
• Office Protect - Monitor Overview
• Office Protect Event - Account Deleted

See all 19 articles

Settings 20

• Can I create templates of my own custom settings in Office Protect?
• How to apply security settings in Office Protect
• How to set up trusted IPs for Office Protect
• Office Protect - Settings Overview
• Office Protect Settings - Account Passwords Never Expire

See all 20 articles

General 28

• 1. How to add a Microsoft 365 organization with the Cloud Agent
• 2. Backing up Exchange Online Mailboxes
• 3. Recovering entire Microsoft 365 mailboxes
• 4. Recovering Microsoft 365 mailbox items
• 5. Backing up OneDrive files

See all 28 articles

General 3

• Enable Multi-Factor Authentication (MFA)
• FIM (Federated Identity Management)
• Roles and permission levels in the Partner Portal

General 13

• Adding a new disk to your VM
• Expanding the size of your disk
• How to access a virtual machine in Performance Cloud using RDP
• How to access a virtual machine in Performance Cloud using SSH
• How to access the Performance Cloud Portal

See all 13 articles

Backups 2

• Guide: Restore a virtual machine’s backup to Performance Cloud
• Performance Cloud: Creating a Backup Job for a VM

General 11

• Error while importing virtual appliance (OVA/OVF) in vCloud Director
• How to get started with Performance Cloud
• How to import an OVA/OVF template without using a catalog
• How to manage a catalog to create/add templates and import ISOs
• How to set up an Edge Gateway site-to-site VPN

See all 11 articles

General 6

• How to Change your Proofpoint Account Password
• How to Log into the Proofpoint Portal
• How Proofpoint billing works
• How to Add or Remove a User in Proofpoint
• How to Add Domain Aliases in Proofpoint

See all 6 articles

General 0

General 5

• How to import users into QuickHelp
• Is QuickHelp only available in English?
• What are the best practices for managing QuickHelp?
• Where can I find the QuickHelp Support Center and Configuration Guides?
• Why haven't I received any email notifications from QuickHelp?

General 1

• Sherweb desktop support

General 6

• How billing works for Sherweb Microsoft 365
• How can I switch existing customers to the new Microsoft 365 Plans which include add-ons?
• How to manage your OneDrive for Business storage
• How to provision Communications Credits with Microsoft
• How to synchronize email with Dynamics 365

See all 6 articles

Getting Started 5

• 911 Emergency Services
• Making a phone call
• Plugging in your deskphone
• Receiving a phone call
• Setting up your personal voicemail box

Basic Functionality 4

• Caller ID blocking
• Making a conference call
• Putting a call on hold
• Transferring a phone call

Advanced Features 6

• Directed call pickup
• Group call pickup
• Group paging
• How to setup outgoing faxing with VoIP
• Intercom call / Voice call

See all 6 articles

Self-care Interface 8

• How to set Music on Hold
• Installing the Mobyx softphone app on your cellphone
• Logging on to the online portal
• Make and receive calls via a web browser
• Managing voicemail email notifications for VoIP

See all 8 articles

Security Features 2

• International call blocking
• Location based security

IPPaaS 1

• Sherweb care protection plan

Third Party Integrations 1

• Configuring MicroSip

Other 8

• Call Parking
• Caller ID with Samsung Phones (Hiya or SMART)
• Domestic and international calling using Cloud PBX
• How to deal with call quality issues
• How to test phone latency and call quality

See all 8 articles

General 4

• How to add a record to a DNS zone
• How to add an auto-responder on your POP3 mailbox
• How to configure an Incoming Mail Server (POP) in Outlook
• How to host a domain name not registered with Sherweb

Domain Name 1

• How to renew a domain name already registered with Sherweb