Helpdesk

Microsoft 365 | Dynamics 365 13

• How billing works for Sherweb Microsoft 365
• How to download perpetual licenses software and license keys
• How to manage your OneDrive for Business storage
• How to synchronize email with Dynamics 365
• M365 - Add conditional access policy exception to support partners

See all 13 articles

Google Workspace 0

Windows 365 3

• W365 - Managing Enterprise Users Local Admin Access
• W365 - Adding a New user With a License & Cloud PC
• W365 - Remote Management Methods for Business Users

Microsoft Hosted Exchange 106

• Backup and Permanently Deleted Items Retention policies for Hosted Exchange
• Finding your Exchange Control Panel
• How to access a Mailbox from a Web browser (Exchange)
• How to access a public folder via OWA (Exchange 2016)
• How to access a resource mailbox (equipment or room)

See all 106 articles

Letsignit 2

• Letsignit – Deployment Options
• Letsignit – SMTP setup for Google Workspace/O365

Nimble 0

QuickBooks Online 0

QuickHelp Online Learning 5

• How to import users into QuickHelp
• Is QuickHelp only available in English?
• What are the best practices for managing QuickHelp?
• Where can I find the QuickHelp Support Center and Configuration Guides?
• Why haven't I received any email notifications from QuickHelp?

Rewst 2

• How Rewst billing works
• Rewst: Onboarding guide

Acronis Online Backup 32

• 1. How to add a Microsoft 365 organization with the Cloud Agent
• 10. Backing Up Microsoft 365 Teams
• 11. Recovering Microsoft 365 Teams
• 2. Backing up Exchange Online Mailboxes
• 3. Recovering entire Microsoft 365 mailboxes

See all 32 articles

Acronis Cyber Protect Cloud 2

• ACPC: Onboarding guide
• How Acronis Cyber Protect Cloud billing works

Bitdefender antivirus 6

• Bitdefender – How can I see my license usage?
• Bitdefender – How can I set up alerts for malware outbreaks?
• Bitdefender – How to activate your Bitdefender admin account
• Bitdefender – How to enable 2FA in GravityZone
• Bitdefender – Licensing FAQs

See all 6 articles

Harmony Email & Collaboration (Avanan) 2

• Harmony Email & Collaboration (Avanan): Onboarding guide
• How Harmony Email & Collaboration (Avanan) billing works

DefensX 2

• DefensX: Onboarding guide
• How DefensX billing works

Dropsuite 14

• Dropsuite - Exchange Configuration Guide
• Dropsuite - Finding your Journaling SMTP Mailbox Address
• Dropsuite - FAQs
• Dropsuite - Audit Logs
• Dropsuite - Understanding the Review Process

See all 6 articles

HacWare 3

• HacWare: Onboarding guide
• How HacWare billing works
• HacWare: Transfer in guide

IRONSCALES 2

• IRONSCALES: Onboarding guide
• How IRONSCALES billing works

Keeper 1

• Keeper Onboarding Guide

Keepit 2

• How Keepit billing works
• Keepit: Onboarding guide

M365 backup powered by Veeam 28

• Adding Delegated Backup Operators for self-service - EN
• Email parsing of backup reports with M365 backup powered by Veeam
• Explanations on billing for M365 backup powered by Veeam
• How to configure the impersonation role on Microsoft Exchange Online for M365 backup powered by Veeam
• How to create required security groups in Microsoft Entra ID for M365 backup powered by Veeam

See all 28 articles

Malwarebytes 2

• Malwarebytes Onboarding Guide
• Malwarebytes License Management

Proofpoint 14

• How to Change your Proofpoint Account Password
• How to Log into the Proofpoint Portal
• How Proofpoint billing works
• How to Add or Remove a User in Proofpoint
• How to Check Message Logs in Proofpoint

See all 14 articles

Protected Trust 0

SentinelOne 9

• How to reset a non-SSO SentinelOne user's password
• SentinelOne Onboarding Guide
• SentinelOne Recommended Policy Settings
• SentinelOne: How to modify site licenses
• SentinelOne: Mapping sites to Partner Portal organizations

See all 9 articles

usecure 2

• How usecure billing works
• usecure: Onboarding guide

Veeam services 25

• Cancel the Veeam License Rental and Veeam Cloud Connect services (including a Trial period)
• Configure notification settings in the Veeam Service Provider Console with Sherweb
• Connect Veeam Backup & Replication (VBR) with the Veeam Service Provider Console (VSPC) with Sherweb
• Create a Veeam management agent in the Veeam Service Provider Console (VSPC) with Sherweb
• Create and assign a license for Veeam Backup & Replication (VBR) using the Pulse plugin in the Veeam Service Provider Console (VSPC) with Sherweb

See all 25 articles

Veeam Migrations 7

• Migration from the legacy Veeam Cloud Connect Replication (VCC-R) to the Disaster Recovery solution (DRaaS) for Broadcom (VMware) with Veeam
• Phase1 - Required migration for Veeam Cloud Connect Backup (VCC-B)
• Phase2 - Required migration for Veeam Cloud Connect Backup (VCC-B) - Thirty (30) days or less retention scenario
• Phase2 - Required migration for Veeam Cloud Connect Backup (VCC-B) - More than thirty (30) days retention scenario
• Windows Agents only - Steps to be completed by Tenant following reception of the first email

See all 7 articles

NordPass 0

General 13

• Before you setup Office Protect
• Change Display Language
• How to contact Office Protect support
• How to receive fewer emails from Office Protect
• How to recover the Office Protect Azure Application

See all 13 articles

Advanced Report 7

• Advanced Report - Custom Reports
• Advanced Report - How to update Office Protect Permissions
• Advanced Report - Report Failure Reasons
• Advanced Report – Create a new report
• Advanced Report - Report History

See all 7 articles

Monitoring 31

• Configuring the Monitor in Office Protect
• How to create a rule to automatically ignore events
• How to define who receives Alerts and Digests in Office Protect
• How to investigate Office Protect alerts: Microsoft 365 Audit Logs
• How to receive Alerts and Digests in Teams

See all 31 articles

Settings 31

• Can I create templates of my own custom settings in Office Protect?
• How to apply security settings in Office Protect
• How to set up trusted IPs for Office Protect
• Office Protect - Settings Overview
• Office Protect Settings - Account Passwords Never Expire

See all 31 articles

News 5

• Microsoft is deprecating MSOnline
• Deprecation of the Office Protect Monitoring User
• Office Protect is phasing out Multi-Factor Authentication Setting
• Enable Security Defaults becomes Enable MFA
• Office Protect - Last updates

Integrations 4

• ConnectWise Integration
• ConnectWise - Generate public and private API Keys
• Autotask Integration
• Autotask Integration - Generate username and secret

MFA Audit 2

• Everything you need to know about MFA Audit
• Send MFA Registration Email Reminder

Getting Started 5

• 911 Emergency Services
• Making a phone call
• Plugging in your deskphone
• Receiving a phone call
• Setting up your personal voicemail box

Basic Functionality 5

• Call Screening/Blocking Phone Numbers
• Caller ID blocking
• Making a conference call
• Putting a call on hold
• Transferring a phone call

Advanced Features 6

• Directed call pickup
• Group call pickup
• Group paging
• How to use outgoing faxing with VoIP
• Intercom call / Voice call

See all 6 articles

Self-care Interface 9

• Generate call records
• How to set Music on Hold
• Installing the Mobyx softphone app on your cellphone
• Logging on to the online portal
• Make and receive calls via a web browser

See all 9 articles

Security Features 2

• Location based security
• Outbound international call blocking

IPPaaS 1

• Sherweb care protection plan

Third Party Integrations 1

• Configuring MicroSip

Other 10

• Call Parking
• Caller ID with Samsung Phones (Hiya or SMART)
• Create orders using the Cloud PBX Wizard
• Domestic and international calling using Cloud PBX
• How to deal with call quality issues

See all 10 articles

Managed Team Voice 3

• Managed Teams Voice: Onboarding guide
• Managed Teams Voice: Scope of Support
• Managed Teams Voice: Billing

Microsoft Azure 14

• Azure Billing FAQ
• Azure Virtual Desktop (AVD) - Image Update and Deployment
• Microsoft Azure - Outbound SMTP connectivity
• Domain controller admin password reset
• Provide or reinstate admin privileges on Azure CSP subscriptions

See all 14 articles

ConnectSecure 0

Nerdio 5

• ***All Support for Nerdio Go Directly Through Nerdio***
• Error messages and explanations when linking Nerdio Manager for MSP (NMM) with Sherweb
• How to link Nerdio Manager for MSP (NMM) with Sherweb
• Identify the auto-generated URL to access NERDIO MANAGER
• Nerdio Manager for MSP (NMM) Billing Guide

Web Hosting 10

• Add a Domain Alias in Plesk
• Delete a domain alias
• How to add a record to a DNS zone
• How to add an auto-responder on your POP3 mailbox
• How to add/remove an email alias in Plesk.

See all 9 articles

Performance Cloud VMware (NSX-T) 53

• Add a standalone OpenVPN server using a pfSense virtual machine in Performance Cloud VMware (NSX-T)
• Configure Badges to filter Virtual Machines with Performance Cloud VMware (NSX-T)
• Configure virtual machine backups with Performance Cloud VMware (NSX-T)
• Connectivity issues for a domain controller in Performance Cloud VMware (NSX-T)
• Create CSR and Install SSL Certificate – IIS Windows server

See all 53 articles

Wasabi Hot Cloud Storage 16

• Download files from the console on Cloud Object Storage Powered by Wasabi
• Enable Bucket Replication on Cloud Object Storage Powered by Wasabi
• How to create a bucket on Cloud Object Storage Powered by Wasabi
• How to create a policy to enable Multi-factor Authentication (MFA) for non-Administrator users on Cloud Object Storage powered by Wasabi
• How to create groups and assign policies for Cloud Object Storage powered by Wasabi

See all 16 articles

Broadcom (VMware) software and licenses 2

• How Do I Find My ERP Number for VMWare/Broadcom?
• How to get your Broadcom (VMware) software and licenses with Sherweb

Harmony SASE (Perimeter 81) 2

• Harmony SASE (Perimeter 81): Onboarding guide
• How Harmony SASE (Perimeter 81) billing works

NordLayer 0

Account Manager - Billing 15

• Explanation for the Account Manager sections
• How billing works for a Resellers account (Resellers 2013)
• How billing works with Sherweb’s Archiving solution
• How to add a credit card
• How to cancel an account

See all 15 articles

Account Manager - DNS configuration 8

• How to add a DNS zone
• How to add a service
• How to delete a DNS zone
• How to delete a record from a DNS zone
• How to Edit the Hosts File (Mac)

See all 8 articles

Legal 3

• Privacy Notice
• The Microsoft Customer Agreement (MCA)
• The Microsoft Partner Agreement (MPA)

Technical Onboarding 12

• Configuring Outlook How To:
• Find your Godaddy O365 admin users
• How to back up and move your mailbox manually
• Important Information Links - O365
• Important Information Links for Exchange 2013

See all 12 articles

Partner Portal 7

• Enable Multi-Factor Authentication (MFA)
• FIM (Federated Identity Management)
• How to create your vendor account with Sherweb’s new vendor management feature
• How to purchase a Perpetual License with Sherweb
• Product onboarding cheat sheet

See all 6 articles

Remote Desktop support 1

• Sherweb desktop support

UserVoice 1

• UserVoice – How to leave feedback