Helpdesk

Microsoft 365 | Dynamics 365 9

• How billing works for Sherweb Microsoft 365
• How to download perpetual licenses software’s and license keys
• How to manage your OneDrive for Business storage
• How to provision Communications Credits with Microsoft
• How to synchronize email with Dynamics 365

View all 9

Google Workspace 0

Windows 365 3

• W365 - Managing Enterprise Users Local Admin Access
• W365 - Adding a New user With a License & Cloud PC
• W365 - Remote Management Methods for Business Users

Microsoft Hosted Exchange | SharePoint | Skype for Business | Lync 181

• Archiving - In-house
• Compliant Archiving
• Backup and Permanently Deleted Items Retention policies for Hosted Exchange
• Exchange Online Mode Recommendations
• Finding your Exchange Control Panel

View all 181

Letsignit 2

• Letsignit – Deployment Options
• Letsignit – SMTP setup for Google Workspace/O365

Nimble 0

QuickBooks Online 0

QuickHelp Online Learning 5

• How to import users into QuickHelp
• Is QuickHelp only available in English?
• What are the best practices for managing QuickHelp?
• Where can I find the QuickHelp Support Center and Configuration Guides?
• Why haven't I received any email notifications from QuickHelp?

Acronis Online Backup 33

• 1. How to add a Microsoft 365 organization with the Cloud Agent
• 10. Backing Up Microsoft 365 Teams
• 11. Recovering Microsoft 365 Teams
• 2. Backing up Exchange Online Mailboxes
• 3. Recovering entire Microsoft 365 mailboxes

View all 33

Bitdefender antivirus 6

• Bitdefender – How can I see my license usage?
• Bitdefender – How can I set up alerts for malware outbreaks?
• Bitdefender – How to activate your Bitdefender admin account
• Bitdefender – How to enable 2FA in GravityZone
• Bitdefender – Licensing FAQs

View all 6

Dropsuite 14

• Google Workspace
• Office 365
• Retention Policies
• Legal Holds
• eDiscovery & Advanced Searches

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M365 backup powered by Veeam 24

• Email parsing of backup reports with M365 backup powered by Veeam
• Explanations on billing and discounts for M365 backup powered by Veeam
• How to configure the impersonation role on Microsoft Exchange Online for M365 backup powered by Veeam
• How to create required security groups in Azure Active Directory for M365 backup powered by Veeam
• How to explore Microsoft Exchange backups and restore items using the Self-Service Restore Portal on M365 backup powered by Veeam

View all 24

Malwarebytes 1

• Malwarebytes Onboarding Guide

Proofpoint 7

• How to Change your Proofpoint Account Password
• How to Log into the Proofpoint Portal
• How Proofpoint billing works
• How to Add or Remove a User in Proofpoint
• How to Check Message Logs in Proofpoint

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Protected Trust 0

Veeam Cloud Connect 5

• Understand how the usage of the cloud backup repository is affected for Veeam Cloud Connect Backup (VCC-B)
• Veeam Cloud Connect Backup (VCC-B) - How to delete backup files from the cloud repository
• Veeam Cloud Connect Backup (VCC-B) - How to setup the service provider in Veeam Backup & Replication
• Veeam Cloud Connect Backup (VCC-B) - How to view your current storage usage
• Veeam Cloud Connect Replication (VCC-R) - User Guide

Veeam License Rental 1

• How to install the Veeam Backup & Replication license

General 11

• Before you setup Office Protect
• How to contact Office Protect support
• How to receive fewer emails from Office Protect
• How to recover the Office Protect Azure Application
• If I cancel Office Protect, does my Microsoft 365 security revert to the default settings?

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Advanced Report 7

• Advanced Report - Custom Reports
• Advanced Report - How to update Office Protect Permissions
• Advanced Report - Report Failure Reasons
• Advanced Report – Create a new report
• Advanced Report - Report History

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Monitoring 25

• Configuring the Monitor in Office Protect
• How to define who receives Alerts and Digests in Office Protect
• How to investigate Office Protect alerts: Microsoft 365 Audit Logs
• How to receive Alerts and Digests in Teams
• Office Protect - Events Ignoring Rules

View all 25

Settings 26

• Can I create templates of my own custom settings in Office Protect?
• How to apply security settings in Office Protect
• How to set up trusted IPs for Office Protect
• Office Protect - Settings Overview
• Office Protect Settings - Account Passwords Never Expire

View all 26

News 5

• Microsoft is deprecating MSOnline
• Deprecation of the Office Protect Monitoring User
• Office Protect is phasing out Multi-Factor Authentication Setting
• Enable Security Defaults becomes Enable MFA
• Office Protect - Last updates

Integrations 4

• ConnectWise Integration
• Autotask Integration - Generate username and secret
• ConnectWise - Generate public and private API Keys
• Autotask Integration

Getting Started 5

• 911 Emergency Services
• Making a phone call
• Plugging in your deskphone
• Receiving a phone call
• Setting up your personal voicemail box

Basic Functionality 5

• Call Screening/Blocking Phone Numbers
• Caller ID blocking
• Making a conference call
• Putting a call on hold
• Transferring a phone call

Advanced Features 6

• Directed call pickup
• Group call pickup
• Group paging
• How to setup outgoing faxing with VoIP
• Intercom call / Voice call

View all 6

Self-care Interface 9

• Generate call records
• How to set Music on Hold
• Installing the Mobyx softphone app on your cellphone
• Logging on to the online portal
• Make and receive calls via a web browser

View all 9

Security Features 2

• Location based security
• Outbound international call blocking

IPPaaS 1

• Sherweb care protection plan

Third Party Integrations 1

• Configuring MicroSip

Other 9

• Call Parking
• Caller ID with Samsung Phones (Hiya or SMART)
• Domestic and international calling using Cloud PBX
• How to deal with call quality issues
• How to test phone latency and call quality

View all 9

Azure 6

• Azure Billing FAQ
• Azure – Azure Virtual Desktop (AVD) - Image Update and Deployment
• Microsoft Azure - Outbound SMTP connectivity
• Domain controller admin password reset
• Cloud Support - Azure Portal - Unable to see Azure Subscription

View all 6

Nerdio (WVD) 0

Performance Cloud 17

• Adding a new disk to your VM
• Cloud Support - Federation certificate expiration on Performance Cloud
• Cloud Support - Reset a password for a user in Vcloud Director for Performance Cloud VMware
• Expanding the size of your disk
• How to access a virtual machine in Performance Cloud using RDP

View all 17

Performance Cloud - Backups 2

• How to restore a virtual machine’s backup to Performance Cloud
• Performance Cloud: Creating a Backup Job for a VM

Web Hosting 9

• Cloud Support - Add a Domain Alias in Plesk
• Cloud Support - Delete a domain alias
• Cloud Support - How to add/remove an email alias in Plesk.
• Cloud Support - How to backup Plesk website
• Cloud Support - How to download and backup all your Orcsweb emails

View all 9

Web Hosting - Domain Name 6

• Client is unable to purchase domain on Sherweb website
• Cloud Support - How to change registry contact email address of a domain.
• Cloud Support - How to change the nameservers of a domain registered with Sherweb.
• How to renew a domain name already registered with Sherweb
• Transférer Un Domaine Vers Sherweb - Etapes pour les Clients

View all 6

Performance Cloud VMware 46

• Connectivity issues for a domain controller in Performance Cloud VMware
• Customer Login to Sherweb's platforms
• Enable content Copy/Paste between VMRC client (console) and Windows/Linux Virtual Machine for Performance Cloud VMware
• Error while importing virtual appliance (OVA/OVF) in Performance Cloud VMware
• How to add or remove memory on a virtual machine with Performance Cloud powered by VMware

View all 46

Performance Cloud VMware (NSX-T) 44

• Configure Badges to filter Virtual Machines with Performance Cloud VMware (NSX-T)
• Configure virtual machine backups with Performance Cloud VMware (NSX-T)
• Connectivity issues for a domain controller in Performance Cloud VMware (NSX-T)
• Deploy a NVA (Network Virtual Appliance) with Performance Cloud VMware (NSX-T)
• Deploy a WireGuard VPN Server in Performance Cloud VMware (NSX-T)

View all 44

Cloud Object Storage powered by Wasabi 13

• Download files from the console on Cloud Object Storage Powered by Wasabi
• Enable Bucket Replication on Cloud Object Storage Powered by Wasabi
• How to create a bucket on Cloud Object Storage Powered by Wasabi
• How to create a policy to enable Multi-factor Authentication (MFA) for non-Administrator users on Cloud Object Storage powered by Wasabi
• How to create groups and assign policies for Cloud Object Storage powered by Wasabi

View all 13

Account Manager - Billing 15

• Explanation for the Account Manager sections
• How billing works for a Resellers account (Resellers 2013)
• How billing works with Sherweb’s Archiving solution
• How to add a credit card
• How to cancel an account

View all 15

Account Manager - DNS configuration 8

• How to add a DNS zone
• How to add a service
• How to delete a DNS zone
• How to delete a record from a DNS zone
• How to Edit the Hosts File (Mac)

View all 8

Legal 3

• Privacy Notice
• The Microsoft Customer Agreement (MCA)
• The Microsoft Partner Agreement (MPA)

Midas 10

• Configuring Outlook How To:
• Find your Godaddy O365 admin users
• Important Information Links - O365
• Important Information Links for Exchange 2013
• Important Information Links for Exchange 2016

View all 10

Partner Portal 4

• Multi-Factor Authentication
• Enable Multi-Factor Authentication (MFA)
• FIM (Federated Identity Management)
• Roles and permission levels in the Partner Portal (Cumulus)

Remote Desktop support 1

• Sherweb desktop support

UserVoice 1

• UserVoice – How to leave feedback