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Knowledge base
Account Manager
Billing
15
Explanation for the Account Manager sections
How billing works for a Resellers account (Resellers 2013)
How billing works with Sherweb’s Archiving solution
How to add a credit card
How to cancel an account
View all 15
DNS configuration
8
How to add a DNS zone
How to add a service
How to delete a DNS zone
How to delete a record from a DNS zone
How to Edit the Hosts File (Mac)
View all 8
Archiving - In-house
General
1
How to activate the Archiving service
Bitdefender antivirus
General
6
Bitdefender – How can I see my license usage?
Bitdefender – How can I set up alerts for malware outbreaks?
Bitdefender – How to activate your Bitdefender admin account
Bitdefender – How to enable 2FA in GravityZone
Bitdefender – Licensing FAQs
View all 6
Cloud Object Storage powered by Wasabi
GENERAL
13
Download files from the console on Cloud Object Storage powered by Wasabi
Enable Bucket Replication on Cloud Object Storage powered by Wasabi
How to create a bucket on Cloud Object Storage powered by Wasabi
How to create a policy to enable Multi-factor Authentication (MFA) for non-Administrator users on Cloud Object Storage powered by Wasabi
How to create groups and assign policies for Cloud Object Storage powered by Wasabi
View all 13
Compliant Archiving
General
7
How to add users to Compliant Archiving
How to log in to Compliant Archiving
How to edit the Compliant Archiving settings
How to install the Compliant Archiving Outlook plug-in (Global Relay)
How to generate reports in Compliant Archiving
View all 7
Dropsuite
General
14
Google Workspace
Office 365
Retention Policies
Legal Holds
eDiscovery & Advanced Searches
View all 14
Legal
Microsoft Partner Agreement
1
The Microsoft Partner Agreement (MPA)
Privacy Notice
1
Privacy Notice
Sherweb Terms of Service
1
The Microsoft Customer Agreement (MCA)
Letsignit
General
2
Letsignit – Deployment Options
Letsignit – SMTP setup for Google Workspace/O365
M365 backup powered by Veeam
GENERAL
23
Email parsing of backup reports with M365 backup powered by Veeam
Explanations on billing and discounts for M365 backup powered by Veeam
How to configure the impersonation role on Microsoft Exchange Online for M365 backup powered by Veeam
How to create required security groups in Azure Active Directory for M365 backup powered by Veeam
How to explore Microsoft Exchange backups and restore items using the Self-Service Restore Portal on M365 backup powered by Veeam
View all 23
Malwarebytes
General
1
Malwarebytes Onboarding Guide
Microsoft 365 | Dynamics 365
General
9
How billing works for Sherweb Microsoft 365
How to download perpetual licenses software’s and license keys
How to manage your OneDrive for Business storage
How to provision Communications Credits with Microsoft
How to synchronize email with Dynamics 365
View all 9
Microsoft Hosted Exchange | SharePoint | Skype for Business | Lync
General
179
Backup and Permanently Deleted Items Retention policies for Hosted Exchange
Exchange Online Mode Recommendations
Finding your Exchange Control Panel
How to access a Mailbox from a Web browser (Exchange 2013)
How to access a Mailbox from a Web browser (Exchange 2016)
View all 179
Microsoft Azure
General
3
Azure Billing FAQ
Azure – Azure Virtual Desktop (AVD) - Image Update and Deployment
Microsoft Azure - Outbound SMTP connectivity
Midas
General
10
Configuring Outlook How To:
Find your Godaddy O365 admin users
Important Information Links - O365
Important Information Links for Exchange 2013
Important Information Links for Exchange 2016
View all 10
Office Protect
General
11
Before you setup Office Protect
How to contact Office Protect support
How to receive fewer emails from Office Protect
How to recover the Office Protect Azure Application
If I cancel Office Protect, does my Microsoft 365 security revert to the default settings?
View all 11
Advanced Report
7
Advanced Report - Custom Reports
Advanced Report - How to update Office Protect Permissions
Advanced Report - Report Failure Reasons
Advanced Report – Create a new report
Advanced Report - Report History
View all 7
Monitoring
23
Configuring the Monitor in Office Protect
How to define who receives Alerts and Digests in Office Protect
How to investigate Office Protect alerts: Microsoft 365 Audit Logs
Office Protect - Events Ignoring Rules
Office Protect - Monitor Overview
View all 23
Settings
20
Can I create templates of my own custom settings in Office Protect?
How to apply security settings in Office Protect
How to set up trusted IPs for Office Protect
Office Protect - Settings Overview
Office Protect Settings - Account Passwords Never Expire
View all 20
News
3
Microsoft is deprecating MSOnline
Deprecation of the Office Protect Monitoring User
Office Protect is phasing out Multi-Factor Authentication Setting
Online Backup
General
29
1. How to add a Microsoft 365 organization with the Cloud Agent
2. Backing up Exchange Online Mailboxes
3. Recovering entire Microsoft 365 mailboxes
4. Recovering Microsoft 365 mailbox items
5. Backing up OneDrive files
View all 29
Partner Portal
General
4
Multi-Factor Authentication
Enable Multi-Factor Authentication (MFA)
FIM (Federated Identity Management)
Roles and permission levels in the Partner Portal (Cumulus)
Performance Cloud
General
13
Adding a new disk to your VM
Expanding the size of your disk
How to access a virtual machine in Performance Cloud using RDP
How to access a virtual machine in Performance Cloud using SSH
How to access the Performance Cloud Portal
View all 13
Backups
2
How to restore a virtual machine’s backup to Performance Cloud
Performance Cloud: Creating a Backup Job for a VM
Performance Cloud VMware
General
44
Enable content Copy/Paste between VMRC client (console) and Windows/Linux Virtual Machine for Performance Cloud VMware
Error while importing virtual appliance (OVA/OVF) in vCloud Director
How to add or remove memory on a virtual machine with Performance Cloud powered by VMware
How to add or remove virtual CPUs on a virtual machine with Performance Cloud powered by VMware
How to add or resize disks on virtual machines with Performance Cloud powered by VMware
View all 44
Proofpoint
General
7
How to Change your Proofpoint Account Password
How to Log into the Proofpoint Portal
How Proofpoint billing works
How to Add or Remove a User in Proofpoint
How to Check Message Logs in Proofpoint
View all 7
Protected Trust
General
0
QuickHelp Online Learning
General
5
How to import users into QuickHelp
Is QuickHelp only available in English?
What are the best practices for managing QuickHelp?
Where can I find the QuickHelp Support Center and Configuration Guides?
Why haven't I received any email notifications from QuickHelp?
Remote Desktop support
General
1
Sherweb desktop support
UserVoice
General
1
UserVoice – How to leave feedback
Veeam Cloud Connect
General
4
Understand how the usage of the cloud backup repository is affected for Veeam Cloud Connect Backup (VCC-B)
Veeam Cloud Connect Backup (VCC-B) - How to setup the service provider in Veeam Backup & Replication
Veeam Cloud Connect Backup (VCC-B) - How to view your current storage usage
Veeam Cloud Connect Replication (VCC-R) - User Guide
Veeam License Rental
General
1
How to install the Veeam Backup & Replication license
VoIP | Cloud PBX
Getting Started
5
911 Emergency Services
Making a phone call
Plugging in your deskphone
Receiving a phone call
Setting up your personal voicemail box
Basic Functionality
5
Call Screening/Blocking Phone Numbers
Caller ID blocking
Making a conference call
Putting a call on hold
Transferring a phone call
Advanced Features
6
Directed call pickup
Group call pickup
Group paging
How to setup outgoing faxing with VoIP
Intercom call / Voice call
View all 6
Self-care Interface
9
Generate call records
How to set Music on Hold
Installing the Mobyx softphone app on your cellphone
Logging on to the online portal
Make and receive calls via a web browser
View all 9
Security Features
2
Location based security
Outbound international call blocking
IPPaaS
1
Sherweb care protection plan
Third Party Integrations
1
Configuring MicroSip
Other
9
Call Parking
Caller ID with Samsung Phones (Hiya or SMART)
Domestic and international calling using Cloud PBX
How to deal with call quality issues
How to test phone latency and call quality
View all 9
Web Hosting
General
4
How to add a record to a DNS zone
How to add an auto-responder on your POP3 mailbox
How to configure an Incoming Mail Server (POP) in Outlook
How to host a domain name not registered with Sherweb
Domain Name
1
How to renew a domain name already registered with Sherweb
Windows 365
General
3
W365 - Managing Enterprise Users Local Admin Access
W365 - Adding a New user With a License & Cloud PC
W365 - Remote Management Methods for Business Users
