How billing works with Sherweb’s Archiving solution

Synopsis

This FAQ will explain how Sherweb’s billing work with your email Archiving solution

Prerequisite

You must have an Archiving account with Sherweb.

How to

Pricing - After ordering your Archiving service, Sherweb will bill you on a per user per month basis. For example, if you deploy Sherweb’s Archiving solution to five users, billing works like this: 5 user accounts x $3 monthly fee per user = $15 of total monthly fees.

Upgrading or downgrading - If you ordered and activated your Archiving service you can log in to your Control Panel at any time to upgrade it and add as many users as you want. However, please note that you cannot downgrade the amount of users already archived. This would defeat the purpose of an archiving solution. Therefore, for example, if you originally signed up for 10 users and decide to downgrade your organization to 5 users, you will still be billed for 10 users total assuming that you still want the archiving solution.

For more information, please do not hesitate to contact billing@sherweb.com
 

Applicable to

All Sherweb’s Archiving accounts.