Sherweb desktop support

Synopsis

This guide explains how to download and set up the QuickSupport remote desktop tool. If you have any questions about our remote screen sharing policy, please read here.

Applicable to

All Sherweb customers receiving technical support

Prerequisite

You must be a Sherweb customer

How to

Sometimes it is more efficient to show your support agent what is going on, instead of trying to describe it.

 

Follow the steps below if you and your support agent have agreed to a remote session.

 

If you currently have a version of TeamViewer running on your device, please turn the app off before proceeding.

 

1. Click the button or link below to download and run the QuickSupport. Alternatively, you can copy/paste the link into your browser and hit enter.

 

Download TeamViewer QuickSupportDownload TeamViewer

 

https://get.teamviewer.com/6c4wddw

 

2. Double-click the downloaded file. Select yes if prompted to allow the app to make changes to your device.

 

3. Supply your support agent with the ID and password displayed on the app

 

4. When the session is over, feel free to delete the file from your downloads

 

If you have any question, please browse our other FAQs, or contact us directly.