911 Emergency Services


This guide explains the 911 limitations of VoIP compared to a traditional phone service


You must be a Sherweb VoIP Cloud Services user.

How to

911 emergency services over VoIP has certain limitations compared to traditional phone service. With traditional phone services, your 911 call is sent directly to the nearest emergency response center. With VoIP Services, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the appropriate emergency response center. All of the details can be found in Limitation of responsibility – 911 VoIP Service.


Make sure to review and accept those Terms and Conditions before using the VoIP Service.


If you have any question, please browse our other FAQs, or contact us directly.


Applicable to

All Sherweb VoIP Cloud Services users