Getting Started

911 Emergency Services

911 Emergency ServicesSynopsisThis guide explains the 911 limitations of VoIP compared to a traditional phone servicePrerequisiteYou must be a Sherweb VoIP Cloud Services user.How to911 emergency services over VoIP has certain limitations compared to traditional phone service. With traditional ph...

7/1/2025 4:28:17 PM

Making a phone call

Making a phone callSynopsisThis guide explains how to make a phone call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toYou do not need to dial 9 to make an outside call. You also do not need to dial 1 before a “long distance” number.Simply dial the 10 digit nu...

7/1/2025 4:28:53 PM

Plugging in your deskphone

Plugging in your deskphoneSynopsisThis guide will explain how to plug in your VoIP / Cloud PBX deskphone.PrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toAll phones should be pre-programmed and simply need to be plugged in to the network. Un-package the phone and plug the INTE...

7/17/2025 1:22:08 PM

Receiving a phone call

Receiving a phone callSynopsisThis guide explains how to answer a phone call with your VoIP phonePrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toWhen the phone rings, you can answer the call by picking up the handset or pressing the Speaker phone button.You can also adjust the vol...

7/1/2025 4:30:06 PM

Setting up your personal voicemail box

Setting up your personal voicemail boxSynopsisThis guide explains how to set up your personal voicemail boxPrerequisiteYou must be a Sherweb VoIP Cloud Services userHow toUnless requested otherwise, every phone has its own personal mailbox. When you login for the first time, it’s very import...

7/1/2025 4:30:43 PM

Assigning handsets to accounts on W60/W70 Base Station

Obtaining IP Address of base station (Only if Handset is paired to the base station) Obtain the IP address of the base station by pressing the OK button on the cordless device, navigate to status, select the base and the IP Address will be displayed beside “IPV4”    The d...

10/20/2025 6:00:43 PM

How to Pair W73H and W56H cordless device to the W60/W70 Base station

Initiate Registration Mode on the Base StationPress and hold the Wireless button on the base station for approximately 5 seconds, until the registration LED begins to flash. This indicates the base station is ready for registration. 10/20/2025 5:40:09 PM