In the case of HacWare, transferring in, whether your entire MSP, or a single client, is performed by you, the partner, and not by Sherweb. Before starting a transfer in, make sure to notify your Sherweb Sales representative. To make sure there are no service interruptions, all transfer-in requests should be submitted by the 10th of each month, at the latest. HacWare’s billing cycle begins on the 15th of the month.


Transfer In 

As a partner, you can follow this procedure to transfer your MSP tenant, of a single organization. 


MSP tenant moving to Sherweb

The initial creation of your tenant under Sherweb must be done with a different email than the one used with your previous provider.

Use these steps you transfer in your MSP and organizations that are currently under you.

  1. Contact your Sherweb Sales Representative to let them know that you will be transferring in your HacWare services to Sherweb.

  2. Create a new tenant in Cumulus by choosing HacWare from the available vendors in the Vendors tab.

  3. Contact HacWare by writing to support@hacware.com to request to move your services from one distributor to another with the following information:
    • Your MSP Company name.
    • Your current distributor and new distributor names.
    • Email address linked to your former account.
    • Request to move the clients account from your old HacWare account to the new one.

  4. HacWare will move your services within 48 hours and confirm with you once the move has been completed.

  5. Please confirm with you Sherweb Sales rep that HacWare has confirmed that the transfer is complete.


Single org tenant moving from one Sherweb MSP to another or from an exterior MSP

  1. Contact your Sherweb Sales Representative to let them know that you will be transferring in a client from an external (or internal) MSP.

  2. Contact HacWare by writing to support@hacware.com to request to move your client’s services to your tenant with the following information:
    • Client company name.
    • Previous (losing) MSP company name.
    • Your MSP company name.
    • Proof that your MSP is indeed the new service provider for your client.

  3. HacWare will move your services within 48 hours and confirm with you once the move has been completed.