Important Information Links for Exchange 2013

Cumulus & Exchange Control Panel

Cumulus is the billing and service adding/removing portal. When logged into Cumulus you will have an option Manage 2013 Platform, clicking this will bring you directly to the Exchange Control Panel so you can manage users, change licences, reset passwords, etc.

Outlook Web App


DNS records

* Make sure that no local DNS entry could affect the DNS changes (e.g. hosts file, local DNS, local Active Directory SCP).

If your domain is an External Relay (Split Domain) and some email addresses are NOT hosted by SherWeb, please forward/redirect emails from the external server to ours.

Outlook Configuration on PC

We provide a tool that allows you to reconfigure your users’ Outlook 2010-2013 profiles in a simple click.

The automatic tool is incompatible with Outlook 2016 or 2019. If you have that version or if the automatic tool does not work, you should proceed with the auto-connect configuration method instead. Do not delete the already existing Outlook profile, but create a new one with a different name.

Note: Because some items are not migrated, such as Outlook Rules, Junk Email settings and Signatures they must be migrated manually.



Mail client configuration on Mac

Users of Outlook 2016 will need to create a new profile.

Then, proceed with the configuration of their mail client software.


* Users of Entourage 2008 will also need to install the Web Services Edition before connecting to the Exchange 2013 platform. SherWeb does not support Entourage 2008 without the Web Services Edition.

Mobile devices with ActiveSync

The ActiveSync service needs to be activated for any user that require it before attempting to configure their mobile device. In our Control Panel, select the user, then click Activate under the ActiveSync category.

SMTP Devices

Anti-Spam Filter

Every mailbox migrated will have its spam filtering level set to medium by default. The guides below will help you better understand how our Anti-Spam filter works and how to customize it. An admin user can manage the users individually or the entire organization as a whole. However, users can also manage their own individual settings as well, if permitted.

*If STS the blacklist and whitelist will not be migrated automatically, so you will need to manually copy them to the 2013 Control Panel.

Autocomplete list

As a friendly reminder, the Autocomplete list cannot be migrated or accessed by the migration tool. Here is how to transfer the AutoComplete cache from the old Outlook profile to the new one, after the cutover:



If you migrate from an on-premise or local Exchange server (to do only AFTER the migration is complete)

Step 1: Backing up the IIS configuration

First backing-up the current local IIS configuration is very important. If for some reason you need to undo these actions later on, this backup will allow you to do so easily:

  1. Open an elevated Windows command prompt (i.e. run cmd.exe as an administrator).
  2. Run the following command to back up the IIS configuration:

%windir%\system32\inetsrv\appcmd.exe add backup "Before Removing Autodiscover"

Step 2: Removing the Autodiscover Virtual Directory

  1. Open an elevated Exchange Management Shell (i.e. Run as an administrator).
  2. Retrieve the current autodiscover virtual directory with the following command:

Get-AutodiscoverVirtualDirectory | fl Name, Server, InternalUrl, Identity

  1. Copy the entire Identity value to the clipboard, including any space and (Default Website Site), if present.
  2. Remove the autodiscover virtual directory with the command below. The full identity value should be enclosed in quotation marks:

Remove-AutodiscoverVirtualDirectory -Identity "identity value retrieved above"

  1. Check that the autodiscover virtual directory is gone. This command should now return nothing:

Get-AutodiscoverVirtualDirectory | fl Name, Server, InternalUrl, Identity

Step 3: Removing the AutoDiscover Internal URI

  1. Open an elevated Exchange Management Shell (i.e. Run as an administrator).
  2. Retrieve the name of your client access server:


  1. Remove the current AutoDiscover internal URI with the command below. The name of your client access server should be enclosed in quotation marks:

Set-ClientAccessServer -Identity "NAME" -AutoDiscoverServiceInternalUri $null

It is not a certainty, but users may have to create a new Outlook profile afterwards. However, its settings should not revert to the old service anymore.