How to manage the organization anti-spam settings

Synopsis

Prerequisite

You must have a Sherweb hosted Exchange account

How to

Log into the Exchange Control Panel.

Click Edit anti-spam options, located in the Spam filtering section.

If you wish to let your users define their own spam settings, check the box Allow users to change their spam settings.

Mark as Spam

All incoming emails pass through the Spam filter and are given a Spam score: zero (0) or lower being the safest. Adjust the settings to define how incoming emails are filtered. Move the slider to define which Spam scores you wish to be marked as 'junk' and sent to the 'Junk Email' folder.

Off: all messages are considered not spam, regardless of their Spam score
Level 1: score of 8 or more is Spam - 7 or lower is not spam
Level 2: score of 7 or more is Spam - 6 or lower is not spam
Level 3: score of 6 or more is Spam - 5 or lower is not spam
Level 4 (default): score of 5 or more is Spam - 4 or lower is not spam
Level 5: score of 4 or more is Spam - 3 or lower is not spam
Level 6: score of 3 or more is Spam - 2 or lower is not spam

Quarantine

Move the slider or choose from the dropdown menu to define which spam emails you wish to be 'quarantined' according to their spam score, and not delivered to the ‘inbox ‘or ‘junk email’ folders.

Off: All messages are considered not spam, regardless of their spam score
Level 1: spam with a score of 20 or more is quarantined - all other Spam delivered to 'Junk' folder
Level 2: spam with a score of 18 or more is quarantined - all other Spam delivered to 'Junk' folder
Level 3: spam with a score of 16 or more is quarantined - all other Spam delivered to 'Junk' folder
Level 4 (default): spam with a score of 14 or more is quarantined - all other Spam delivered to 'Junk' folder
Level 5: spam with a spam with a score of 12 or more is quarantined - all other Spam delivered to 'Junk' folder
Level 6: spam with a score of 10 or more is quarantined - all other Spam delivered to 'Junk' folder

Bulk email marked as spam

Check the box to define all incoming Bulk emails as Spam.

Quarantine all email marked as junk

While this checkbox is active, the Quarantine slider's values will be ignored.

Greylisting

Greylisting is a recognized and effective tool used to fight spam. It critically limits the amount of emails our servers accept from IPs that have not sent a consistent amount of legitimate mail to our users over a long period of time.

Whitelist & Blacklist

In the Whitelist field, add an email address, a domain name, '@' + a domain name, or an IP address. Do the same for the Blacklist field. Please add only one entry per line.

There are 4 accepted types of entries that can be added to your whitelist and blacklist settings:

Complete or partial email addresses

@domain.com
user@domain.com
@*.domain.com
@*domain.com
user@*.domain.com
user@*domain.com

Complete IP addresses

1.1.1.1

IP address range

1.1.1.1-1.1.1.5

IP address range in CIDR format

1.1.1.1/24

Note: Items in your Whitelist override items in your Blacklist. If bob.com is in both your Whitelist and your Blacklist, emails from bob.com will be delivered.

Overwrite all users filtering levels with organization filtering level

Check the boxes if you wish to overwrite any existing user-created settings with those of the organization.

Click Save

If you have any question, please browse our other FAQs, or contact us directly.

Applicable to

All Sherweb hosted Exchange accounts.

Helpdesk